Quality Inn Massena Guest Reviews
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|0.2 miles from Massena centre|
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Heidi Fri, 15 February 2019
All in all I would...
Liked: Breakfast was plentiful and very fresh
Disliked: Parking was scarce and no parking signs throughout the lot. Also unable to access luggage rack due to stairs at every entrance.
Anonymous Tue, 1 January 2019
Thomas Thu, 20 September 2018
Liked: When I checked in, the toilet had a ring at the water level, I thought maybe it was a stain that couldn't be cleaned but I took some toilet paper and wiped it clean, that kind of proved that it was never touched by cleaning staff. The rest of the room was fine...
Disliked: Dirty toilet....
Frank Thu, 30 August 2018
Dean Sun, 26 August 2018
Liked: Clean, good price
Disliked: Went for appetizers and a couple drinks, one of the 4 appetizers were 10 minutes late and severely over cooked. Waiter only offered to replace, ate one of 4, still charged for them. The food wasn?t very good.
Anonymous Sun, 26 November 2017
Erik Mon, 30 October 2017
Disliked: The breakfast was typical American food. The eggs were prefabricated out of a bag, where the color of the eggs was nothing like real eggs. The bacon was also prefabricated and the rest of what was on the table was pure sugar. Unnatural drinks, which they called juices, but not sure where did it come from. The rooms were old, dirty and smelled like mildew.
John Tue, 11 July 2017
Disliked: Bathroom horrific. Sink and tub would not drain. Broken toilet seat. Glad I wasn't injured. Carpeting from parking lot entrance should have been replaced years ago. Way overpriced for location and amenities. Might have been close to acceptable if half the price then the shortfalls might have been accepted. Would never consider staying there again. Needs a lot of updating.
Beth Tue, 6 October 2015
The small room choice was my choice - I was aware of the size before renting. Great restaurant in the hotel. Easy in and out. Strange setup on parking though.
Liked: It was clean and quiet and inexpensive.
Disliked: The floor of the tub seemed slimy. Not usre why - the rest of the bathroom was very clean, so I am not sure why that would not be too. Also, we stayed in what was considered a small room. Probably wont do that again. Too small.
Verified Hotel Guest Tue, 21 July 2015
Liked: The lobby was beautiful and the rooms were clean and very quiet. The included breakfast was a surprise. I expected the usual pastry offerings, but got so much variety. It was excellent.
Disliked: The front desk person at check in did his job, but was not at all friendly or personable.