Menu

Quality Inn Massena

ee - (888) 420-1657
Quality Inn Massena, 10 West Orvis Street, Massena, NY -(888) 420-1657
(Map)
3.65
HOTEL RATING: 
GOOD
3.65 out of 5 (168 Ratings)
BOOK ONLINE OR CALL - (888) 420-1657
Show Prices
Hotel Description
Located in downtown Massena in the St. Lawrence Valley, the Quality Inn hotel is just minutes away from the St. Lawrence River. Bask in the beauty of the Fourth Coast, with two nearby beaches and hiking and cross-country skiing trails. The St. Lawrence Seaway, New York Power Authority and both Alcoa plants are just moments away. Educational centers like St. Lawrence University, SUNY Potsdam, SUNY Canton and Clarkson University are only a half-hour drive away. Shoppers will enjoy the St. Lawrence Center mall and Harte Haven Shopping Center, both less than three miles away. Guests can also visit the Dwight D. Eisenhower Lock, where ships from around the world make their journey through the seaway, one of the marvels of engineering. Akwesasne Mohawk Casino is only 12 miles away on the Akwesasne Mohawk Reservation. In a short drive there are the Thousand Islands region, the Adirondack Mountains and the Frederic Remington Art Museum. A variety of restaurants and cocktail lounges are located in the surrounding area, many within walking distance. Restaurants, lounges, banks, convenience and drug stores and a U.S. Post Office are close by. Hotel amenities and features include free continental breakfast, free high-speed Internet access, free unlimited long distance and local calls, free newspaper Monday through Saturday and exercise room. The hotel has a restaurant and lounge, and features meeting and banquet halls to accommodate most events and business functions. All rooms are equipped with coffee makers, hair dryers, irons, ironing boards, refrigerators and microwaves. Rooms with whirlpool bathtubs, kitchenettes and two-room suites with sofa sleepers are also offered.

Check-in time: 15:00   Check-out time: 12:00
Enter Your Dates
4
4
CHECK IN
 
CHECK OUT
 
7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
E
Fitness Center
r
Pets Allowed
q
Accessible
u
Swimming Pool
A
Business Center
B
Airport Shuttle
w
Non Smoking
Other Amenities
` Free Breakfast
` Free Internet Access
` Free Parking
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Elevator
` Coffee shop
` Hair dryer
` Microwave
` Coffee/tea maker
` Refrigerator
` Shared kitchen
` On-site parking
` mini bar
` vending machine
` telephone
` alarm clock
` Daily Newspaper
` Designated Smoking Area
` Free Wi-Fi
` Kitchen
` Restaurant(s)
` Daily Housekeeping
` English
` Hygiene certification
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Ironing amenities
` Laundry services
` Room towels provided
` Separate shower/bathtub
` TV & Movies/Shows
` Wake up call
` Physical/social distancing guidelines
` Desk/workspace available
` Pets allowed (charges may apply)

Quality Inn Massena Guest Reviews

Overall Average Score: 
Good (3.65 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Antron Sun, 9 March 2025

Exceptional

Liked: Everything
Disliked: Nothing

1.5

Poor - 1.5 out of 5

Zachery Thu, 6 March 2025

Adjust your expectations for this...

Liked: Location was convenient. Breakfast was ok. Staff was generally friendly.
Disliked: Rooms were outdated, not very clean. Furniture was in poor condition (desk chair was torn up in many places and practically falling apart). The entire hotel smelled faintly of cigarette smoke (despite a warning from the front desk that smoking is not tolerated). The rooms were not serviced at all during a 3 night stay - no new towels or cleaning, despite an envelope on the desk for tips for the housekeeping staff. Wanted to put the second room on a separate card but was told it was not possible. Guests down the hall had at least two dogs that barked incessantly several times at night.

4.5

Wonderful - 4.5 out of 5

Charnel Mon, 24 February 2025

We will definitely be back

Liked: The staff is always Friendly and courteous.
Disliked: I don’t really have any complaints.We stay here a few times a year.It is an older hotel,however,always a clean,comfortable stay.

2.5

Fair - 2.5 out of 5

Amanda Sun, 16 February 2025

We came for a night...

Liked: Rooms were cozy
Disliked: Maps of the back hotel room door not up to date still says check out is noon we were told 11 and it doesn’t show the ice machine or vending machine areas, which we’re both broken/emptyPlease check batteries in the thermostats the one in 236 are on low battery

3.5

Good - 3.5 out of 5

Stephanie Wed, 5 February 2025

Good

2.5

Fair - 2.5 out of 5

Kate Sun, 29 December 2024

Passable

Liked: The location was perfect.
Disliked: The room was mediocre- ice machine in the hall broken. Bed was ok- not very comfortable. Pillows were hard. Window sill was broken. Hard to adjust heat in the room.

3.5

Good - 3.5 out of 5

Ann Thu, 5 December 2024

Good

2.5

Fair - 2.5 out of 5

Keith Wed, 13 November 2024

Booking screwed up my reservation...

Liked: Property was fine, Booked a non smoking room but they did not have one a available
Disliked: Smoking room

5

Exceptional - 5.0 out of 5

Pat Sun, 29 September 2024

Great stay and a wonderful...

Liked: The property was close to everything. Easy walking distance to restaurants an driving to the Lock. Michelle at the front desk was so helpful and pleasant. Amanda made sure we had what we needed in our room. The elderly man in the breakfast room was great. Breakfast was great each morning. The value for our stay was very good. Would stay there again. Loved having coffee an tea available all day.
Disliked: The only draw back I had was the AC was turned off for the rooms. I was told when it gets cool outside they turn it off. 74 in the room is a bit warm for sleeping. Even with the window open. All in all we enjoyed our stay. I do hope they reconsider this practice in the future.

4.5

Wonderful - 4.5 out of 5

Tanya Wed, 18 September 2024

Superb

Write a Review of Quality Inn Massena
Trip Id (Required)
Your Name (Required)
Your City
Your Email Address (Required)
Your overall rating of the hotel
What was good?
What was bad?
Your review
Quality Inn Massena 10 West Orvis Street, Massena, NY