Quality Inn Massena

Exceptional

Liked: Everything
Disliked: Nothing

Adjust your expectations for this...

Liked: Location was convenient. Breakfast was ok. Staff was generally friendly.
Disliked: Rooms were outdated, not very clean. Furniture was in poor condition (desk chair was torn up in many places and practically falling apart). The entire hotel smelled faintly of cigarette smoke (despite a warning from the front desk that smoking is not tolerated). The rooms were not serviced at all during a 3 night stay - no new towels or cleaning, despite an envelope on the desk for tips for the housekeeping staff. Wanted to put the second room on a separate card but was told it was not possible. Guests down the hall had at least two dogs that barked incessantly several times at night.

We will definitely be back

Liked: The staff is always Friendly and courteous.
Disliked: I don’t really have any complaints.We stay here a few times a year.It is an older hotel,however,always a clean,comfortable stay.

We came for a night...

Liked: Rooms were cozy
Disliked: Maps of the back hotel room door not up to date still says check out is noon we were told 11 and it doesn’t show the ice machine or vending machine areas, which we’re both broken/emptyPlease check batteries in the thermostats the one in 236 are on low battery

Good

Passable

Liked: The location was perfect.
Disliked: The room was mediocre- ice machine in the hall broken. Bed was ok- not very comfortable. Pillows were hard. Window sill was broken. Hard to adjust heat in the room.

Good

Booking screwed up my reservation...

Liked: Property was fine, Booked a non smoking room but they did not have one a available
Disliked: Smoking room

Great stay and a wonderful...

Liked: The property was close to everything. Easy walking distance to restaurants an driving to the Lock. Michelle at the front desk was so helpful and pleasant. Amanda made sure we had what we needed in our room. The elderly man in the breakfast room was great. Breakfast was great each morning. The value for our stay was very good. Would stay there again. Loved having coffee an tea available all day.
Disliked: The only draw back I had was the AC was turned off for the rooms. I was told when it gets cool outside they turn it off. 74 in the room is a bit warm for sleeping. Even with the window open. All in all we enjoyed our stay. I do hope they reconsider this practice in the future.