Quality Inn Lancaster

Exceptional

Rooms ok. I would only...

Liked: It was close to where our family was. The bed was good, fridge kept things cold.
Disliked: The lady that. He is us in had no idea how to research and issue. Paid for 2 rooms through booking.com she said only one payment went through then proceeded to yell at booking.coms ai never actually getting on the phone with anyone. After 45 mins of standing outside we asked if we could at least have the one room that was paid for. Then that’s when she said she could cancel the other booking and then we could repurchase the night stay. So we thought everything was good until we checked out 3 days later. That office person said booking did pay and that we had to call back when the manager was there to get refunded for us being charged twice for one of the room. Alls I can say is thanks to the last person checking us out but man. I don’t think we will be staying here the next time we are in town. sheets had burn holes in out nonsmoking rooms. It would be wise to not put your smoking rooms below the non smoking rooms. The air conditioner was so loud when it kicked off and on all night. The pillows were tiny squares. It would have been fine if we had two regular sized pillows. For the love of Pete get different toilet paper.

Very good

Liked: Aesthetic looks great, easy to get into with the key card, very roomy
Disliked: The bathroom door was EXTRA squeak. The pillows were small. The TV was outdated, we really don't need cable. Just a TV we can mirror our phones with.

Very good

Great value, great location, friendly...

Liked: Great location. Friendly staff. Clean and quiet rooms. Great value!
Disliked: Nothing

Superb

Liked: Front desk clerk was great.

I was into for a...

Disliked: The bathroom toilet would not flush unless took the back off and pull the string up, Hotel was already booked so no change in room. I was told at check in

Very good

Exceptional