Quality Inn Glendale at Arrowhead Towne Center Guest Reviews
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|7.6 miles from Glendale centre|
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Tuleishia Wed, 5 May 2021
Disliked: Water pressure was terrible
Selena Tue, 4 May 2021
My stay was horrible
Liked: How nice and clean it was
Disliked: The staff I felt like they were really racist against Mexicans because the white guy didn?t even give us a key to our room he opened it for us & he gave us a really hard time booking a room & gave us a nasty attitude
Nidia Mon, 3 May 2021
Katherine Sun, 2 May 2021
Arizona Sun, 2 May 2021
Is this a Hotel? A...
Liked: The room was spacious. Very comfortable beds. Night staff at check in was super nice.
Disliked: There was a child?s dirty footprint on the bed upon check in. Terrible water pressure in the shower. I had to mess with the tv to get it to work. No cups for the coffee maker. The day staff had 2-3 children at the hotel working all morning running back and forth with linens and skating around cleaning the rooms. The day staff was rude, loud, disrespectful and arguing with one another. I was yelled at when I approached the desk to ask for anything. I paid more to stay in a decent place in a decent neighborhood, I am very disappointed and did not expect such horrible service. This would be a nice place if they had professional staff.
Tracy Wed, 28 April 2021
Liked: The staff was great very accommodating.
Disliked: We had to move rooms three times and had a handicapped person in our party. Very inconvenient. Would like a refund.
Rachel Mon, 26 April 2021
Liked: Front desk clerk was very nice but forgetful...
Disliked: Tv remote didn't work. The phone didn't work and. They're were beer cans underneath the bed.
Christina Sun, 25 April 2021
Anonymous Fri, 23 April 2021
Liked: I liked the convenience of the mall and the stores and rest I that were around...
Disliked: I was given such a hard time! The Assistant manager was the most rudest i professional person I?ve encountered. I booked the room for Shanelle Bates/ Celest Jones I wasn?t sure which one of us was going to check in. So I thought it would be easier if we had both our names on the reservation. Nope! Not at... the Lady, Valarie is her name, gave me a hard time! I understand her concerns. But it was not my fault that the guy that checked me in, made a mistake when he checked me in. I went down stairs to my car and went back up and the door was locked. Shanelle my wife had already left the room earlier and wasn?t planning on returning Until late in the evening. The first things she asks me is WHO OS SHANELLE BATES!I was like my wife... I told her about the reservations being in both our names and she said ?she couldn?t give me a key unless the person who was on the the room is there. I was like well. I checked in I pod for it that?s my ID on file . She began insisting that I made a fraudulent reservation and proceeded to tell me I needed to leave. And go step out of her lobby. I was like whoa what!?? Your kicking me out!? For what!? She said because ?something looks like fraud!? And she needed Shanelle Bates to be there! I explained to her trying to show her the reservations on my phone and she refused to listen and told me she was termination our stay. I was like what!??? Mind you the entire time she yelling at me doing the neck roll and acting extremely I professional. She continues to accuse me of doing something fraudulent. Even though the kid that checked me in was obviously to blame it?s not like I hopped back there as checkin myself I?m and issued myself key cards. She continued to refuse to give me my key card and told me i needed to leave. At this point I?m livid so I?m sitting in my car trying To get a hold of my wife. And she comes doesn?t even acknowledge me goes up to my room with out me and goes right in! I was even more mad.
Bob Thu, 22 April 2021
It was just average. Like...
Disliked: The phone was broken. There was a water leak in the bathroom. TV volume could not be increased for me to hear. Key card worked only one night. Had to go to desk to get it activated for my last night.