Name: Quality Inn and Suites
Address: 5234 Ferry Street, Niagara Falls, ON
Telephone: (888) 420-1655

Quality Inn and Suites Guest Reviews

Overall Average Score:

Fair (2.55 out of 5)

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it was an ok hotel,...

Liked: sucked, very little choices. they were not able to keep up with the busy demand of all the guests at one time. had to wait for food several times.
Disliked: hotel looks very run down. carpet in hallways had stains everywhere. main entry door had plywood over it.

Bad

Liked: The hotel is very old, walls are not painted well and needs a lit of renovation, the cabinets were broken, the breakfast was very busy, not organized with shortage of almost everything The pool water is very cold, the Jim is very small and poor

Bad

Exceptional

Booking.com bad, Quality hotel staff...

Disliked: Booking.com charged me $20 mire than the actual hotel price fir an exrerior room...I AM NOT HAPPY WITH Booking.com

Great value for the money

Liked: Very good
Disliked: No footmats in the bathroom. Unkept stairwell

Very good

Passable

Liked: Location
Disliked: Staff did not provide anything for breakfast

Pleasant

A good location, but with...

Liked: I liked the hotel's location because it was close to the places I was interested in visiting. I consider the location is one of the hotel's strengths and worth publicizing. The rooms were very clean.
Disliked: I didn't like that the breakfast food wasn't replenished quickly, as there were quite a few guests and they ate the food, but the staff wasn't attentive to the need for more food for the guests who were arriving, and they had to eat what it was left. Among the hotel's opportunities is infrastructure improvements, as we identified deterioration in the steps leading to the rooms.