Quality Inn and Suites Springfield Southwest near I-72

Bad

Liked: The evening staff and morning staff.
Disliked: One side of the TV fell off the wall and shattered the screen on out iPad. This happened on Tuesday April 15 and today is Wednesday April 23 and I still have not been able to get in touch with the owner. I was told by the manager that the owner would contact me. This is very poor customer service. If this had been handled correctly I would have been happy with our stay.

Exceptional

Liked: Location and amenities.

Everybody was nice. The food...

Liked: Everything was easy acceptable and clean
Disliked: Nothing

Bad

Never Again

Liked: We called the night before to verify that the hot tub was in working condition, including the jets and the bubbles, to which we were told all were in working order. We check in and get to our room with no issue. We got to the hot tub, and the jets were not working. We tried to turn them off and turn them back on, which did nothing to fix the problem. I went to the front desk to ask them about it, and they were no help whatsoever. Our room keys wouldn't let us in the side door, so we had to go in through the front door every time we went outside for anything. We had our keys redone, and they still wouldn't work on the side door. The entire building reeked of marijuana. I mean the ENTIRE building. The smell of marijuana makes me sick. I was not able to sleep at all due to the smell coming through the vents. I have never had such a horrible hotel stay in my entire life. 0 out of 10, would not recommend.

Passable

Liked: Conveniently Located

Bad

Liked: Beds was comfy
Disliked: The sink drain took forever to drain they had no extra pool towels they had no extra pillows the tub stopper didn't even stop the tub from draining

Very good

Disappointed

Liked: The bed was comfortable.
Disliked: There were 3 hairs in the bathroom. Feces was on the toilet seat. Stain on the comforter. Dried blood on the little flap to turn the heater/ac on or off. Another room was offered to us late in the night. We already were in our jammies and had our meds. Traveled 2 hrs to get there after work and I was exhausted.You don't want to see the pictures. I am waiting for a reply email from Choice Hotels customer service staff.