Name: Quality Inn and Conference Center
Address: 5501 National Road East, Richmond, IN
Telephone: (888) 608-6346

Quality Inn and Conference Center Guest Reviews

Overall Average Score:

Okay (2.95 out of 5)

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Superb

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Good

Very good

Passable

Liked: A decent place to lay your head if you need to. Priced fair nice staff clean enough. Has the stuff you need to rest up and get going again.
Disliked: The only thing is there wasn't hot water the morning of check out. I dont know if they were working on it or something but that was kinda a bummer.

Very good

Very poor

Liked: Liked that it was easy to get to
Disliked: The pool was down, the rooms smelled, my room had a huge crack in the corner that made me hear the neighbors all night

Great value and clean room

Liked: Price was good. Location was good. Room clean. I'd stay again.
Disliked: Bathroom is a bit small but it was clean.

Pleasant

Liked: The price was excellent
Disliked: The site said it was recently renovated, but slapping some paint on it doesn't make it renovated. It smelled like smoke in the hallways. The staff was absent from the front desk more then there. The Swimming pool and exercise room were being worked on and not available for the guests use. It wasn't the worst hotel I have stayed in but looked so much better on the website.

Excellent staff, cheap ownership

Liked: I wanted to go for a swim and then relax in the hot tub. We stayed at this hotel six months ago and the pool was not in working order then. I expressed my frustration to the front desk. A young man I assume was a manager went out of his way to accommodate me. I really appreciated that he allowed me to use a jacuzzi. I’d had a long ride, and it was great to both have time alone and to relax. I really appreciated his service!
Disliked: This is the second time I’ve stayed at this location. I asked both times for handicapped accessible rooms. My request was ignored. My mother travels with us because this is where her family lives. She is blind, 80 years old, and this time had her arm in a cast. She was unable to shower, had a hard time with the low toilet, and the high beds were difficult for her. She slept in the chair. Our breakfast was mediocre. The eggs had been frozen and were pretty gross. There was never enough yougurt, fruit, milk. It’s crazy that the lady running the breakfast bar was also checking folks out. There was never enough of her to go around. She was very apologetic and tried to be attentive. I reached out via email & by phone(left a voicemail) to confirm a handicapped room. I got no response. It’s crazy that the pool is not fixed six months later.