Quality Inn Toledo

Liked: Very clean - staff was very helpful and the continental breakfast was wonderful

Good

Check your beds for bugs...

Liked: We found bugs and mold in our room on the first day. We are still waiting for our refund.
Disliked: Bugs and mold

It was a disaster and...

Disliked: I didn't stay there and booking would not give me my money back. The room was smelly, location was unsafe for kids. The halls smelled like smoke. Staff wouldn't assist in returning my money.

Poor

Liked: The Front desk staff was horrible every time I ask to see the manager she told me he will be in the next day and then I call and I get the run around the same person who I talk to finally told me she was part of management which she knew my complaints because I wanted coparate number because she knew the problem she told me it was a Family own business and she will give me 20 % off my next stay there . That she not be after all that be calling for days then you finally tell me that you do it all there and when I show her my issue in the room she going to tell me that was not what it was I should be refunded by money back
Disliked: The Frpnt desk staff which was the manager who LIED at first until she got tired of be calling I had a problem in my room 108. The cleanliness the special insect

It was the WORST stay...

Liked: I accidentally booked 2 rooms with 2 queen beds instead of one room with 2 queen beds for 4 adults. Once we arrived at the facility, I explained this to the front desk but because I didn't book through them directly, the lady (who claimed to be the owner) stated she was unable to cancel the second room. Ok, no big deal, my 23 year old daughter and her best friend occupied the non-smoking room on the first floor, #113 as my husband and I occupied the smoking room on the second floor #205.We had traveled 4 hours,don't the time we arrived, we just wanted to get the room and go to eat . By the time we had arrived back at the facility it was pretty late. Once we got our bearings,I noticed that there were butter pads behind the one bed and the TV didn't work. Also after getting out of the shower, the particular tile that was installed in the bathroom was NOT SAFE at all! It was like a sheet of ice when wet, so I had to be very careful getting dressed and ready. Whenever I checked out, the same lady was at the front desk and after explaining to her that our room was disgustingly filthy and the TV wasn't working l, she stated that she was unable to help me or refund any of the money back. I also, called Choice Hotel and had explained the above stated. The rep had given kena case # and advised me to return the call within 72 hours for an update.I also called Quality Inn back and spoke to the SAME front desk lady and explained my experience again to no avail!I will NEVER book another Quality Inn when going away again!
Disliked: The service was awful. The room was disgustingly filthy with butter pads behind the one bed. The bathroom floor was like a sheet of ice when wet after getting out of the shower. The TV was not working The ice machine was down I checked out Monday at 9 AM and it is now Wednesday, I have yet to receive my $50 deposit back. NEVER AGAIN!

Very good

Good

Liked: It was a great price considering some of the area and restaurants we visited where upscale so it left room in the budget to have more fun.
Disliked: It's located right next to a strip club/gentleman's club I was worried about our vehicle being safe or being safe after dark coming back.

Bad

Disliked: Bugs

Superb