Quality Hotel & Suites At The Falls

Polite and courteous staff.

Liked: Close to Rapids Theatre.
Disliked: Not too much around open or restaurants.

We found several beer caps in the room, one of which my son stepped on barefooted and cut his foot. There were also dirty Q-tips on the floor alongside the bed from someone cleaning their ears. Although dated, the rest of the hotel was clean. I would have the room maids step up on their job however.

Liked: Staff was professional and friendly and made it easier to overlook the lack of cleanliness.
Disliked: Room was dirty.

Good

Very good

Liked: good location.
Disliked: false alarm at 2am night before check out.

Good

Had a great stay, great...

Liked: Loved the location, and the rooms were definitely comfortable!
Disliked: The breakfast was hectic and not well managed.

Bad

Liked: Location Gabe at front desk was awesome
Disliked: Unauthorized Barking dog in room next to us on 3 Rd floor. Finally after 2 days of barking all night they moved them to the pet room on 1st floor Manage Mike offered us a refund on 2 of our 3 night stay. Nevada at the front desk issued us another charge on our credit card for the 2 nights instead of a credit. Then argued it was issued properly. Tracy in a different department also argued the charge and told me to call my CC bank. The CC bank confirmed it was a charge not a credit. With much phone calls and emails a credit finally came through and for the incorrect added 2 nights. But they NEVER gave a credit for the 2 nights of barking dog the manager Mike approved. I finally disputed the incorrect charge with my bank and they fought for me.Way to much to go through while your on vacation

Exceptional

Very poor

Don’t stay here

Liked: Nothing is good here
Disliked: This was, without question, the worst holiday stay I have ever experienced. I had booked for three nights but was forced to check out after just one because the conditions were simply unacceptable. What made matters worse was realizing that a neighboring hotel, which I booked at the last minute, was significantly cleaner, better managed, and more affordable. The contrast highlighted just how little value for money this property provides.The property is unhygienic to an extreme degree. Carpets throughout the corridors were dirty, the floors in the room were sticky, the bathroom doors would not close, and the sink would not drain. Even the breakfast buffet area was horribly dirty and unappealing. It is clear that there is no concept of cleanliness in this establishment.The staff unfortunately made the stay even worse. From the moment I checked in until the moment I rushed to leave with an early checkout, they were rude, unaccommodating, and unwilling to consider even the most basic concerns of their guests. The service was disorganized and dismissive. To make matters worse, the hotel did not even provide a proper acknowledgment of my early checkout, something every professional hotel does as a matter of course. Instead, the staff chose to respond with terse, ambiguous answers that left me running in circles. In terms of service, this is without doubt one of the worst establishments I have ever encountered.Equally concerning is the fact that the photographs presented on Booking.com bear little resemblance to the reality. The images are highly misleading, creating the impression of a clean and well-maintained property, when in truth the place is rundown, dirty, and poorly managed. Guests rely on accurate listings when booking through trusted platforms, and this property undermines that trust. I would strongly urge Booking.com to review this property and reconsider whether it should remain listed in its current state.

would not recommend to anyone

Liked: great location but poor quality of stay no happy with this place would not recommend to anyone
Disliked: place was not clean breakfast was not appealing and big lines no place to sit room had a broken door frame and the sink was clog :(