Quality Hotel & Suites At The Falls

Polite and courteous staff.

Liked: Close to Rapids Theatre.
Disliked: Not too much around open or restaurants.

We found several beer caps in the room, one of which my son stepped on barefooted and cut his foot. There were also dirty Q-tips on the floor alongside the bed from someone cleaning their ears. Although dated, the rest of the hotel was clean. I would have the room maids step up on their job however.

Liked: Staff was professional and friendly and made it easier to overlook the lack of cleanliness.
Disliked: Room was dirty.

Bad

Passable

Location is the only reason.

Liked: The location was great and the bedding was comfortable.
Disliked: Staff assistance and professionalism: prior to going, I had questions about parking - no one answered at the front desk after multiple tries. Had to pretend to book a reservation to get someone on the phone. We held the door open for staff instead of the other way around. Two employees smoking joints right outside. Ran out of shampoo and they told us to stop by the desk to get more (but it needed put back into the dispenser and we didn’t know how to). The toilet paper didn’t fit the holder because it didn’t have a hole, so it didn’t have a place (and it was the worst TP I have ever used). The shower is installed weird - you have to get directly sprayed before you can adjust the temp. The curtains don’t block out any sunlight.Safety: I didn’t feel very safe. There are so many customers coming in because of papa John’s, the burger place, the cigar bar and the bar all there. It is right near the elevators to the rooms and all hours of the night people were coming in and loitering. If you don’t like smoke, this place isn’t for you. The door to the cigar bar opened into the restaurants. Had to sit outside because it was too much.Parking: if you don’t get a spot out front, it’s inconvenient for almost $20 a day

NEVER AGAIN!

Liked: The bed was comfortable and the location was great.
Disliked: At check in they couldn't find my booking for the room that I booked almost two months in advance. They finally found our reservations with my confirmation number, after spending quite some time going round and round, and might I remind you this was after a seven hour drive. It was the last thing in the world we wanted to deal with. When we arrived in our room there was toddler star snacks on the floor, the toilet paper rolls we're hanging and about to fall off because the mechanism was broken, in the tub they had a permanent nasty mat on the inside, so we wore our flip flops in the shower, the breakfast was sad but I suppose it was better than nothing, the elevators stunk of musty, dirty carpet smell and there was no air conditioning in the facility but your room and they wanted you to turn those off when not present, the safe in the room didn't work, the pool was disgusting it was gray in color and cloudy, work out room was sad nothing had power there was no monitoring your progress and two of the three bicycles were broken they didn't work at all, vending machine that we tried didn't work and took our money so we didn't tempt fate and try another. We ended up going to the closest convenience store for water and snacks.Now for the real dinger, it was after spending five hours on a Niagara falls excursion, coming back to our room, getting showers and I (female) was laying on the bed butt naked and had new arrivals come INTO THE ROOM WITH A KEY! Yes, you read that correctly. They were given access to OUR ROOM by the check in staff. When me and my boyfriend went down to the main desk and spoke with "Gab" he said, "he's having a really bad day too." There was nothing he could do but say, sorry. We wanted a manager but there wasn't one in, so we had to wait until the next morning to speak with Michael Gerbec. He was very remorseful and kind but again said, all he could do was apologize.

Very good

Worst hotel I stayed in...

Liked: Just the location
Disliked: Somehow rude front desk staff and not supportive. No housekeeping in our 6 days stay despite multiple requests. We had to pickup towels and trash bags daily from front desk. Very poor breakfast with old and frozen bread that sometimes even wasn’t available and not replace. On the hotel information fee for parking wasn’t mentioned. Like parking is available with additional fee,

Good

very dissapointing

Liked: location to Niagra Falls
Disliked: reeked of Marijuana, no elevator to first floor ( where they required all the pet owners to stay) had to climb 11 stairs with luggage, insufficient parking when 2 small lots were full had to park 2 blocks away and walk back to hotel at night

Bad

Liked: Nothing stuff are very very rude like he trying to fight with Me because just I want to room is ready and he trying to argue with me like he trying to fight I don’t know his name
Disliked: Nothing I like anything about stuff very very rude we went there for good mood but he destroy our mood and whole vacation