Quality Hotel Burlington

Amazing staff

Liked: Clean and relaxed
Disliked: The wall paper in the room is in need of replacing and the lamp on the wall has rust the bath needs resealed but was all functional and not to bad

Pleasant

Okay, but with family it’s...

Liked: Front desk lady Jsaini was awesome and helped all her best to resolve customer request.
Disliked: There is no body lotion creme at lotion tube which cleaning staff should refill everyday whenever they clean room for next guest. Also conditioner was empty too. Room was small and congested.

Decent place to stay

Liked: It’s clean, breakfast on time, and location is okay even if you have to rely on public transit
Disliked: It’s too expensive for the service you get

Very good

Incompetent staff, stinky and unclean...

Liked: The pool was great
Disliked: The staff were incompetent. It took 45 minutes to check in because they couldn’t find our reservation in the system, and then they tried to make us pay again at the desk even though we had already paid in advance because they couldn’t find it, even with our confirmation number. When we finally got to the room, it smelled terribly of body odour, the tub had huge brown spots (unclean), and the sink was clogged. The breakfast was microwaved and cold. When we left, they wouldn’t give us a receipt.

Decent but not great.

Liked: I liked the staff at the front desk, who were pleasant and efficient.
Disliked: The uneven tiles on the bathroom floor; seems a repair was made to the original and the repair was done very poorly. It made for a tripping hazard. Same thing goes for the concrete 'lip' at the threshold to the room entry from the hall.Our room was NOT cleaned after our first night (we stayed 2 nights) and nobody informed us, or asked us if we would agree, to saving money for the hotel by only having housekeeping come every 2 days. Since we only stayed 2 days, we fully expected our room to be cleaned, fresh towels to arrive, etc. after our first night. The TV was a really cheap model and delivered a horrible quality of picture, and no 'info' channel to list the channels and their content.

Amazing value! Great breakfast and...

Liked: Great value ! The breakfast was really good with tons of different options and the saltwater pool and sauna was nice after a long day! The restaurant outside Jake’s is also one of Burlingtons best!

Exceptional