Putney Hotel; BW Signature Collection

Superb

Exceptional

Liked: Great large rooms, modern bathroomBreakfast was good.
Disliked: Asked receptionist to call us 2 taxi, she ordered private ones instead of black cabs. Nearly missed our flight, also did not appreciate her telling the drivers are 'BLACKS"...Just checked out so she knew our names!Christina I think she was called, Eastern European person...was quite racist.

Nice hotel in need of...

Liked: Staff were excellent… there only ever seemed to be one person at a time on shift, covering all manner of jobs, yet they all coped spectacularly well. Room was beautifully decorated, clean and a good size. Lovely bathroom design. First impressions were good.
Disliked: A section had been broken off the bottom left corner/edge of the wall mirror in our bathroom - it left sharp edges and pointed ends, just above the sink. Transpired this had been reported already, yet not removed or covered over to make it safe until it could be replaced. The touch light around this mirror couldn’t be switched off, leaving a glow all night - but at least it meant the dangerous part couldn’t be accidentally forgotten. There was very low water pressure in the shower, but nice warm water.

Very good

Never again

Liked: Not applicable
Disliked: Room housekeeping , day one bed made like a three year old , day two no cleaning or bed made just towels gone and not replaced , day three nothing done . No light at the entrance where the wardrobe is so spent all the time trying to find my clothes in the dark or with phone torch .

Good

Superb

Average but won’t be back

Liked: Location is good.
Disliked: The luggage room wasn’t locked so anyone could walk in and steal the luggage. Reception was not always staffed and very tatty. Room had stains on carpet and my hall light came on automatically, no switch. Bathroom light stayed on all night. No fan in shower

What's it like?

Liked: Had all basics, kettle, hair dryer etc
Disliked: Room 101, Slippery bathroom floor tiles and same in shower!! - any tiny drop of water and becomes an ice-rink ! - need to be careful- if elderly or slightly frail be careful.Fairly low shower pressure. Road and outside noise during night (Sunday) and early morning.Otherwise had everything, comfortable . Didn't have breakfast so can't comment. Helpful staff , able to check in slightly early which helped as was attending an event mid afternoon-thank you.