Pullman at Sydney Olympic Park Hotel

Exceptional

Very handy

Liked: Valet parking was well worth it. We appreciated the thoughtful gesture of having bottled water included when the car was returned to us. We loved our dinner at Bacar Restaurant and being able to have eggs prepared as you like them for breakfast was a treat. There was also a good selection of options for breakfast.
Disliked: Surcharges for paying by credit card. I did question the difference in price being requested. I asked if it was due to the extra cost for the valet parking but the clerk just replied that the parking would need to be paid at the end of the stay but he didn't point out the difference was due to credit card surcharges. I thought I must have had the wrong price in my head and therefore just paid. It was only later on when I double-checked my booking that I realised I had been overcharged (not greatly but nonetheless) and returned and questioned the clerk again, that it was explained it was the card surcharge. I pointed out they didn't accept cash, so how was someone to avoid those charges when he then told me they accepted eftpos. I asked why he hadn't mentioned that when I questioned him about the difference in price earlier? To which he gave no reason but did apologise for the error. Didn't adjust the price or offer any restitution though

Hotel does not live up...

Liked: Great size room in a very good location for our activities and very clean. Great view from our room. Breakfast food was good but the poor staff were unable to keep up with clearing tables and keeping the food area clean and stocked up.
Disliked: Powerpoints only one side of the bed. The only chair in the room was not comfortable. Staff member on check in did not draw breath while giving out information on gym, swimming, restaurant, room service, delay times, car parking etc. We did not need or ask for all that and it was recited so quickly it sounded over rehearsed rather than friendly and helpful. Very shabby in parts and need of some refreshing.

Will I stay there again...

Liked: Lovely room, good amenities available and exceptionally clean. Very helpful, friendly and efficient staff.Great food from restaurant and room service.
Disliked: Minor technology / mechanical hiccups in relation to card to access lift, app to order room service, and drooping shower head.

Served the purpose comfortably.

Liked: Large room, great view, and the bath!
Disliked: It's just becoming a bit dated for the rate. Dusting could be just a little better.

Superb

Superb

Great for what we wanted,...

Liked: Great location for events in the Sydney Olympic Park.Food very "average" !!
Disliked: The food.

Very good