Very good

Exceptional

Good times at the Pullman

Liked: Restaurant was delicious with good service. Rooms were clean, staff was kind. Pool and fitness areas are good value as well.

Ask for a blanket upon...

Liked: Downstairs lobby, restaurant and pool were beautiful.
Disliked: They don?t give you blankets on your bed. Only a sheet and another thin sheet. No blankets in closet. Can?t turn on heat at all since ad we were later told, ?It?s Miami.? The AC was turned as low as we could get it, but at some point during the night we were both so cold we had to get up and throw all of our clothes on the bed to sleep under. Don?t go to sleep without asking for blankets. Also there was t a bathmat but that ended up being ok as the shower handle broke off and we couldn?t take a shower.

Good

Disliked: Long line at check in. Needed additional GSA

First time I?m unhappy with...

Liked: I enjoyed my view from the room.
Disliked: I did not enjoy how the front desk staff communicates with people who are just looking to understand the process. I had questions about billing that were left unanswered until I checked out and when I finally got an answer about why my rate went up ? the woman?s tone came off very rude. Not to mention I ordered room service but not one staff member communicated that the food would not come to the room ? I would have to pick it up. (No big deal) . I have stayed at this hotel numerous times but the one time I bring friends ? the experience was just not all the way there.

Very good

Exceptional

It was a close location...

Liked: The bar downstairs was beautiful
Disliked: We couldn?t figure out how to get out of the parking lot when we had already turned in our keys from checking out. So maybe better explanation to guests would be helpful.