Pullman Melbourne Albert Park, Melbourne

Night reception staff was amazing....

Liked: The staff and quietness
Disliked: The bed comfort was amazing and enjoyed the bedroom

Good. Have stayed previously and...

Liked: Location convenient for visiting family.
Disliked: In room air conditioning which varied in temperature

Average

Liked: Location
Disliked: The staff on night duty was so rude. We had to refill our water bottle, so we went to bar area and used the tap ( same place we got it refilled in the morning) we were not aware that we are not allowed to do that when staff is not in the bar area. A lady from the reception side came n spoke so rudely with us as if we were stealing something. They should mark the area as not to be used when unattended instead of mistreating guests

Waited 45 min to be...

Liked: The location
Disliked: Delay in check in

Friendly staff and lovely place...

Liked: The room and facilities were great. Having coffee shop and being able to eat on site was good also. It is also opposite the lake so view was lovely too.
Disliked: Nothing

Loved it and would 100%...

Liked: I stay at many hotels one a month maybe two sometimes and this is the first time I’ve woke up for a bed without a neckache or a backache so that is a big bonus for me👌🤙
Disliked: Breakfast was cold but I understand that they couldn’t keep it hot due to all the clients lifting the lids up and down multiple times and the tea bags was not in English so couldn’t quite guess which one was which overall was an amazing stay 👌

Disappointing. A 30 min wait...

Liked: Large rooms. The breakfast was great
Disliked: The rooms weren't clean or checked, so I stood at reception for 30 mins while they checked the rooms, although it was an hr after their check-in time. Our room was so hot. We sweated the night as we couldn't turn the heating down. Absolutely terrible sleep.When we checked out, there was a room service charge of $104 added to the room. The staff eventually believed us but again. Very unprofessional.