PubLove @ The Steam EngineWaterloo

It's a hostel you get...

Liked: You get what you pay for and this did the job
Disliked: Toilets and bathroom pretty dirty

Exceptional

Liked: Everything and 24/7 staff availability
Disliked: No things found

Bad

Liked: Abusive staff don’t stay here, racist

Excellent

Liked: Comfortable, clean, warm, quiet
Disliked: Nothing

Exceptional

Poor

Bad

Liked: Staff are rude
Disliked: Staff are rude

Good

Neglegent, dangerous and disgraceful

Liked: Fire Safety was non existent. Gross negligence across the board, the fire alarm sounded and the fire escape door needed force to open. Then at the designated fire exit the gate was blocked and the only way to escape was through the building. The alarm went on for over an hour, no fire brigade was phoned. None of the staff were even at the designated fire exit. I am a trained fire marshal, when I raised my concerns the staff seemed bewildered. One said it was her second day and she hadn’t received fire training, the others didn’t know that everything that occurred was DANGEROUS let alone illegal and negligent. Throughout the fire the staff were being coached by a volunteer who had been staying at the hostel. After Grenfell and Dagenham this was truly disappointing.
Disliked: If I could attach videos of the fire escapes not working I would