Provident Grand Luxury Short-Term Residences

Beautiful Luxury Property in the...

Liked: Everything was simply beautiful. We had a small issue in the beginning and guest services took care of it right away and made the rest of the stay great. We have already booked for next year!
Disliked: The pool should stay open later! Too beautiful and serene to close at 7pm

Pleasant

Liked: The proximity to the park and restaurants.
Disliked: It wasn’t that clean and lack of kitchen utensils.

Exceptional

Exceptional

Pleasant

Passable

Mis-sold in my opinion, loads...

Liked: Front line staff were all nice and their effort appreciated. I felt they had seen this mis-representation before and were trying their best to manage it.
Disliked: In my opinion this was mis-sold and mis-represented on Booking as a hotel. It’s an apartment share in a large, modern apartment block. Many things wrong compared to regular hotel. 90 minute check in effort- back and forth calls to Provident night manager (not onsite). Building concierge has no task other than to provide check in elevator ‘tag’ and room code.I re-checked against the advert today. If it is a short term vacation rental …then it shouldn’t be under hotels and it shouldn’t claim a microwave as sufficient to make a single below average sized room - in my opinion - a ‘vacation stay apartment’.Over priced, no parking (mis-stated on booking),no daily service, room is separated from main apartment by a door so thin the light from next door shines through. Luckily the gentleman next door played Mozart so could cope…The elevator ‘tag’ was broken (confirmed by building concierge) so couldn’t come and go as needed until it was replaced day 2 of three day stay.One of the two bedroom side lamps was broken. The slow draining sink became completely blocked on last morning of a 3 night stay. There was no chain on the front door (the fitment was there but no chain). The spy hole was stuffed with toilet tissue.Yale code lock was inoperative one night. Let’s be generous and call it operator error. In a normal hotel that would immediately have been resolved. 45 minute wait until 10:30pm for hotel maintenance gentleman to arrive from Provident Blue hotel which was a 14 minute walk away (this was not the responsibility of the building concierge).The Provident Grand auxiliary onsite office was not open at any time where normal business people come and go for daily work to their offices. I received 4 stern letters that I must come the next day before 3 pm to complete the check in process ‘NO EXEMPTIONS’. Eh? Check in the day after you arrive somewhere and then send stern reminders that there are ‘no exemptions’ on day 2. Try that at a Hilton or intercontinental.

Exceptional

Poor