Exceptional

Liked: Very close to mall. Good gym. Comfortable bed and pillows.

Exceptional

Liked: The building was newly renovated and so unique. We booked a double queen room and were very surprised to have a suit with lots of space! The beds were soft and comfortable and the pillows were amazing, it might be the best hotel I?ve stayed in to date as far as comfort and space. It was a beautiful stay!

Awesome hotel, surrounding area in...

Liked: The hotel staff was accommodating. One of the Valet workers went over and beyond for us the second we pulled up. Every time thereafter he was polite and welcoming. Can't say enough great things about him! The hotel was quiet compared to others we have stayed in. You didn't hear noise in the hallway in the middle of the night or the very early morning which meant we all got a good nights rest. Wasnt able to hear anything above us which again was a huge plus.
Disliked: Dont get me wrong... Location was great. Downtown close to everything. We had a great room, great size, with a great view of the park. We went to bring our kids to the park which was only Steps away to encounter one junkie after another. Such a shame as you can tell that Providence put money into the park area and the people are bringing it down. There were people walking around smoking weed while we were walking with our children. One person saying outloud they should rob us because he wanted to sell my husbands watch. I am in no way putting any of this on the hotel. They in no way can control this as you can tell the police can't either, almost seems as if they have given up since they have been out numbered.

Will not goback

Disliked: Air conditioning wasn?t working properly throughout entire property. There were over twenty complaints.

Great location, close to the...

Liked: The location, the beauty of the building, the ability to check in our luggage
Disliked: When I checked in the person at the front desk was disgruntled and not welcoming at all. I didn't feel comfortable asking question. The room was lovely other than some scratches on the toilet seat.

Good

Great location and large room...

Liked: The location was excellent, our room was enormous. I liked the historic ambiance of the building.
Disliked: The A/C was out of order for the first 3 nights of our stay, however a fan was made available to us which helped us make it to night 4 when the A/C was finally restored.

Fabulous

Liked: The personal was friendly and efficient. They gave me my room on time. They were clean and ready as expected.
Disliked: Their AC systems do not work well. The lobby was a bit hot, and the rooms could be a bit cooler as well.

Passable