Very good

Liked: A little noise from the station at times woke us up
Disliked: The bed and pillows were extremely comfortable and the room was immaculate

Expected better

Liked: Initial room in Sidings annex had strong smell of drains in bathroom. Alternative room OK. Dirty marks though on carpet and back of wardrobe doors. Ceiling very cracked. Complimentary snacks and water not provided every day. Felt that the care taken over the room standard by the hotel was not up to 5 star rating.
Disliked: Great location. Very good breakfast. Lovely staff. Reasonable parking.

Very good

Pretty & Great Location

Liked: The location was brilliant and the front end of the hotel was stunning.
Disliked: We had a few issues with the room and we were situated in the extension of the hotel, not in the main section which was a little disappointing but would probably stay again and pay a little more for better rooms.

Great location & large rooms,...

Liked: Very close to York city centre & right next to the train station.
Disliked: Booked 2 rooms & one was ready bar 12:45pm, which was fine as we wanted to get our bearings around York. Returned at 3pm to be told room still not ready & would be just a few minutes- took more than another hour, which was very inconvenient as we had a 5:30pm dinner reservation.Wanted to go to the pool in our robes, one room had these the other didn?t- called down to reception to request robes to be told robes were available from the spa!- hit at the spa said robes should be in the rooms!-Sorted eventually but seemed the right hand didn?t know what the left hand was doing. Staff generally helpful and pleasant but appear inexperienced, which I can only put down to the effects of the pandemic on attracting experienced personnel.

short break

Liked: The room was lovely very spacious
Disliked: room service was non existent didn?t even get a call back to place my order which reception promised I would.No housekeeping which I was informed of when I checked in told to ask for anything I needed.When I asked for tea bags was given two when I asked for two more was given them but told we are short of tea bags .No milk delivered to room bought some from M&S. The restaurant wasn?t open so could only have a limited menu in the bar which was very busy.Not what I expected from a 4 star hotel.

Good

Liked: Public areas were very nice - grand hotel
Disliked: Urban room very small and dark

Absolute Furness

Liked: the location of the hotel was perfect and a 5 minute walk to the city centre which was perfect for our visit. it was clean and the hotel looked lovely.
Disliked: Our room was absolutely boiling. we stayed 2 nights and could barely sleep for either of them. The hot water pipe running through our room heated the room up so much. we could barely open the window and we had only a rubbish little fan to try and cool the room, it didn?t make a difference. With the room being so small, which was expected as we only booked standard, combining with the heat we felt so clammy and claustrophobic.After the first night we went down and raised the issue. The lady on the desk told us there was nothing they could do. She said every other room is booked but if it wasn?t she would have moved us? thanks?instead, they added another fan which again didn?t make a difference and our second night was just as uncomfortable.

Very nice few days

Liked: Breakfast was good, service very good.
Disliked: You could never get through to reception. Also the restaurant was closed.