Disliked: The hotel is in a terrible location. It has a bar attached to it so all you hear until 3:00am is the bass from the music from the bar. The rooms are small and the hotel is outdated. This would have been fine if I was paying $80. But a room is $160. Not worth it at all!

Okay for the location, far...

Liked: - Location. 1 block away from hundreds of restaurants, bars, coffees.- Parking on site - good cleaning services daily- towels were soft- staff is nice - the room is spacious
Disliked: - mattress was terrible. Too soft, sinking in the middle. - the bathroom / shower is so small. High chance a bigger person couldn’t even close the door- the air vent in the bathrooms is so LOUD- There is no pressure in the shower- No soundproofing of the door. We could hear each person walking by / closing their door- Hotel situated just on the main road. So road noise to be expected. - No privacy curtains. So either you are in the dark or outsiders can see you undressing- The black-out curtains are too far from the window. So it is not blacking out anything. - TV was old- the finish of the room is frankly subpar (like joints of the shower, trims etc )- the parking is to add to the hotel room price. Which is okay but increase the overall cost when comparing with similar hotels

A lovely stay in a...

Liked: The location was great, our room was very clean and the staff were friendly.
Disliked: The main pool was very cold.

Passable

Liked: What breakfast? We liked it was close to City Park so we could go for a walk first thing.
Disliked: There was construction 24/7. Bright lights all night long even with the curtains closed. Had to buy tape to hold curtains close to the wall. Never mind the noise!

Good birthday staycation

Liked: the whole atmosphere
Disliked: The walls aren’t very soundproof security came up to ask us to turn off the tv I was very confused it wasn’t that loud

Very good

Awesome

Liked: Everything
Disliked: Nothing

Exceptional

Good

Liked: The location is great! It has an indoor pool open late enough. Easy access to rooms. Older building, with some kelowna history pictures, and well kept.
Disliked: It was loud. You could really hear the other rooms and hallway so you had to be respectively extra quiet. (Unlike the room above us on friday)There was no continental breakfast, but I wasn't expecting it.

Fantastic

Liked: I really valued the customer service of, I believe her name is Caitlyn. She was absolutely amazing and I hope you value her as an employee because she will be the reason why I will recommend family and friends to your hotel. As will I as I visit it when my friends are in town and we need a girls night…. And hot tub!
Disliked: More signage in the parking lot to where the main entrance is