Liked: Room was clean.
Disliked: Disappointed in the restaurant - would have liked to have had a hot breakfast away from my room.

Very good signage on garage...

Liked: N/a didn't use
Disliked: Really could have used a small refrigerator. Ice machine on 4 th floor did not produce ice several times. Ice bucket in room very small and would not keep ice overnight

Passable

Disliked: The pool area was very dirty the water was too cold and the hot tub was not covered up and not working.

It was horrible.

Liked: I liked the location. The staff was really rude. Did not accommodate big groups and would not let them hang out anywhere to meet or eat. The staff got in the face of the leadership of our group and was not accomodating or friendly by any means. It seems every year we come here an elevator is down. It was just horrible. We will stay at the wyndam next time.
Disliked: The staff was horrible. Half of them would tell us one thing and then we would get in trouble with the other half when we did as we were told. We were looking for a place to eat pizza as a group they had no more rooms available for rent or reservation. We were told we could eat in the lobby as long as we cleaned up after ourselves. Well the lobby quickly was packed. An employee told us to go to the second floor lobby and even brought up big trash cans for us to clean up. Then someone came up and got in the face of some of our leaders and it was horrible. No customer service skills at all and no solutions for any of the bigger parties they had stay at the hotel. Several groups were ticked from the whole situation and had similar stories as ours. Not worth the stay in my opinion.

Very good

Too many little things wrong.

Liked: Location was good and staff was friendly.
Disliked: Room was clean and nothing was so major as to warrant a call to the front desk but several inconvenient things were wrong within the room, making it a less than desirable experience. The thermostat wouldn’t cool the room below 74° even tho we set it at 64°. The elevators weren’t all working as one of the three was under maintenance. (Didn’t know about that ahead of time) The desk chair hydraulic wouldn’t rise so when sitting at the desk it was uncomfortable and awkward. The remote control either didn’t work or the batteries were dead, making it annoying to get up to change the channel or adjust the volume. The electrical plugs in the lamp fixture between the beds were loose and unable to be used because the plugs kept falling out. Again, nothing so major it needed to be addressed immediately but cumulatively, made for a less than enjoyable experience. Definitely will rethink staying at this particular location or other Hilton properties in the future. On a bright side, the staff was friendly and the cookies are always a nice touch. A better eye for detail when staff is cleaning and servicing the rooms would be very beneficial to the guest experience.

Exceptional

Very good

Exceptional

Disliked: It seems like they tried painting over the tiles in the bathroom and it was peeling off and the hottom of our bathroom door was splintered and coming apart. Our bed was also broken and extremely uncomfortable