Potters Heron Hotel Guest Reviews
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Write a review
Richard Mon, 14 July 2025
Nice location
Liked: Peaceful
Disliked: A little expensive
Sarah Wed, 9 July 2025
Good
Veronicca Sat, 5 July 2025
Pleasant
Anonymous Wed, 2 July 2025
Exceptional
Liked: very good
Disliked: staying open shame its closing down
Avril Sat, 28 June 2025
Bad
Liked: Location was good
Disliked: Rooms were mucky and smelt damp, food was terrible, no choice and the price didn't match the facilities provided.
Tony Thu, 26 June 2025
Good
Kim Thu, 26 June 2025
Passable
Katrina Thu, 19 June 2025
Disappointed by staff
Liked: It was lovely but the room I spent £160 on was awful
Disliked: I am writing to formally raise a complaint regarding my recent experience at your hotel, which fell well below the standard expected — particularly for a stay in what was described as a superior room.From the moment we arrived, we were met with issues. Before we had even had the chance to say we were checking in, we were told the hotel was short-staffed and advised to book a dinner reservation “to help the staff.” While we understand staffing challenges can arise, this approach was abrupt and set a tone that made us feel like a burden rather than valued guests.When we entered our room, we were surprised to find that neither the shower nor the sink dispensers contained any soap. This is a basic expectation in any hotel, let alone in a room marketed as “superior.” When we informed reception, we were simply handed soap bottles and told to fit them ourselves. Again, this is not acceptable customer service and not what guests should be expected to do, especially after paying for an upgraded room.To make matters worse, while I was waiting for food in the bar area, I overheard a member of your waitstaff speaking loudly and inappropriately in front of several customers. She claimed we had “demanded” champagne flutes and an ice bucket — which is simply not true, as I had offered to go to the bar myself to collect them. She continued by sarcastically mentioning that someone had “apparently worked here for 15 years,” raising her eyebrows and muttering something under her breath. The tone was mocking and dismissive, and it was extremely uncomfortable to hear myself being spoken about in this way, especially in a public setting.The combination of poor service, lack of basic amenities, unprofessional staff conduct, and the disappointing condition of the room has left us deeply dissatisfied. This was not the experience we expected or paid for.
Clive Thu, 19 June 2025
June 2025 stay.
Liked: Location, grounds and room very nice. Balcony is nice feature. Good breakfast. Well located for the Ampfield golf course.
Disliked: £175:per night is expensive for the room type with small bathroom.Leave more tissue paper in the bathrooms please.
Anne Thu, 19 June 2025
Good service great staff
Liked: Central to everything we needed. Considering they were closing for a refit the next week the staff were excellent more so that they were all being made redundant .
Disliked: Shortness of staff but as they were closing for a refit it was understandable .