Name: Portland Regency Hotel & Spa
Address: 20 Milk Street, Portland, ME
Telephone: (888) 420-1644
Rating: 4.25

It was a great stay. The food was so amazing! The staff was very accommodating. We only had 20 minutes before the breakfast was to close and they were still able to seat us. It was was a wonderful get away - thank you very much!

Liked: Wish we could have stayed longer.

Exceptional

Liked: I love the location and friendly staff.. very accommodating.. tasty food I have been staying here every time I visit Maine and fly out of Portland. This is my go to place to stay coming and going for the last four years.

WONDERFUL EXPERIENCE IN HISTORIC BUILDING

Liked: *Fantastic staff in ALL areas.. reception and breakfast staff were exceptional..Isaac, Briana, AJ, Margaret and Johnny.*Breakfast..attention to detail and remembering guest preferences.*Wonderful old building (once an armoury) and the historic ambience of dining, lounge and bar areas.* Restful and noise-free rooms, great for sleeping.* Genuine caring that each guest was looked after like family.
Disliked: Nil

Call ahead, verify everything

Liked: Nothing
Disliked: Beds, bathroom, heating/cooling not operational - loud. Staff other then valet (rude) not explanatory on rooms, amenities or helpful. Restaurants (misleading) call ahead to make sure they did not decide to have you eat outside while it's misting or raining. I've stayed in many places for work, I treated myself to this one. Not Worth It! Very unhappy.

Superb

Liked: Centrally located, within walking distance to many shops restaurants and bars.

Location was great but bed...

Liked: The location was great.
Disliked: Didn’t like the room selection downstairs and the far corner. Had to walk alot to get to exits and upstairs area

Exceptional

Liked: The location was perfect for walking to our destinations

Portland Maine…We wish we could...

Liked: We loved everything about this property.The staff, the location, and the lovely room.Christian & Kevin made our stay memorable!
Disliked: We have no complaints.

Superb

Very comfortable and luxurious stay

Liked: The reception staff were all really friendly and helpful, the room was spacious and comfortable and the spa was amazing
Disliked: The bed was a bit soft for my looking, but that's personal preference

Dissatisfied

Liked: Location
Disliked: Advertises a Gym, however it operates only for limited hours during the day, so by the time we were back from exploring the city, the gym was closed, and it opens late. So we were not able to exercise early morning or night. And the gym was the reason for my booking the hotel. Very disappointing.The restaurant service was awful. We had to wait for over 25 minutes to be acknowledge during dinner and the same for breakfast.