It was a nice place; the website didn't mention that neither parking nor breakfast was included in the room package.

Liked: Everyone was very nice and helpful.
Disliked: My room package didn't come with parking nor breakfast.

Liked: Great room with a view; excellent valet and customer service.
Disliked: No safe or mini fridge in the room; Wi-Fi not included.

The staff was outstanding. They were helpful, and made me feel like I was special. I also noticed they treated everyone else with respect and made them feel exceptional. Thank you for your employees!

Liked: All staff were wonderful, professional, cheerful and it was a pleasure being around each and eveyone of them.
Disliked: They were out of king size beds but it worked out OK.

Liked: Very clean; beautiful; great location and staff was over the top!

Very good

Exceptional

Liked: -really friendly -great location -good view from the window -housekeeping did great job of organizing
Disliked: -not enough towels, we shower three times per day, so we do using lots of towels.

Exceptional

Liked: Lovely room. Right on the river. Walk to downtown
Disliked: Nothing

Good enough

Liked: Very nice staff, good elevators, location
Disliked: We paid for and requested a king room. We received a smaller queen room. I didn?t bother complaining because I was too busy to relocate. You didn?t properly receive my booking.com reservation (even when I showed you my confirmation dates) and only showed me here for one night which complicated check in, required a supervisor to sort out. Restaurant and bar were being renovated so we had to use the breakfast facility.

I would stay here again.

Liked: Very comfortable room, great view.
Disliked: Hated the bathroom door, didn't seal and it's see through! Had to be careful getting ready so I didn't get too close to the glass and moon my friend.

Exceptional

Pleasant

Liked: The breakfast and coffee were absolutely awesome. The Level 3 club was nice. We really enjoyed the lounge as they had great drinks.
Disliked: The bed was the downside to the entire stay. It was as if we were sleeping on a slab of concrete. Neither one of us got a good nights sleep. We both woke up with sore stiff backs and we're under 40.

Exceptional

It will only get better...

Liked: Breakfast was delicious. Convenient downtown location.
Disliked: Due to renovations, the entrance was from the side street-in the rain. Fewer elevators were available and they ran slowly. Dining in the bar area was not ideal but the staff did a great job and breakfast was excellent.