Very pleasant stay

Liked: Location of hotel was great, hotel staff were extremely courteous & very helpful
Disliked: Breakfast on the weekend finished at 10 thought 11 would have been more appropriate for the weekend so you were able to have a lovely breakfast:brunch followed by a full day in Jersey

short break

Liked: everyone left you alone but were there if you needed them
Disliked: nothing

A lovely stay in a...

Liked: Extremely convenient for local shops, bars and the bus station. If travelling by ferry, just a short walk from the terminal. Bar prices in the hotel were surprisingly reasonable. Breakfast was good. Lots to choose from and staff show you to your table and bring your tea/coffee and toast. After that you go to the self service. All staff we very presentable and friendly. Room was cleaned every day to a very high standard - We were in a superior room with a great view of the marina. We ate one evening and had lunch another day in the Cafe Bar and the food and service was really good.
Disliked: On one occasion the bin in the ladies lobby toilet was overflowing, but we informed reception and we are sure they would have dealt with it. When we stayed here the Harbour Room restaurant was closed, we think due to COVID restrictions which is understandable. On our last day we booked a table in the Wharf Bar which is situated at the side/rear of the hotel. We were going to participate in the 'tenner fest'. A few days before were saw 4 or 5 staff congregated on the steps smoking. When we arrived for our reservation the wall mounted bin/ashtray was overflowing and the smell of cigarettes overflowed into the seating area. There were a few customers already seated but nowhere could we see a member of staff., not even behind the bar. We waited a few minutes, and then we abandoned our booking and went next door to the Cafe bar. We felt that the Wharf Bar fell below the otherwise very high standards of this hotel .

Exceptional

Exceptional

Very good

Superb

Liked: Really nice hotel, comfortable bed and pillows in a great location.
Disliked: Dining room wasn?t open which we?d have preferred to having to fight for space in the public bar down the street

Very good

C Orr

Liked: N/A
Disliked: Location & exceptional service