Pointe Plaza Hotel Guest Reviews
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Jen, Chicago
Liked: Hotel desk staff was very helpful and nice. The place itself was quite comfortable to stay in.
Disliked: Cleaning services never came to take the trash out - its accumulation could have been avoided.
Fred%20 Thu, 19 June 2025
Very good
Anonymous Thu, 19 June 2025
Exceptional
Ellen Wed, 18 June 2025
Affordable, clean, and was a...
Liked: The room was huge, was not expecting the suite with separate living and bedroom. It was clean and very comfortable. The front desk help went above and beyond to help us navigate to Manhattan on the subway. Absolutely fantastic service, so friendly and very helpful.
Disliked: Breakfast was not good. It was very limited which is fine. However, the bagels were horrible. If that is the main breakfast item, highly suggest you provide a better bagel. I got a bagel with cream cheese, took a few bites and threw mine out and I love bagels.
Thomas Tue, 17 June 2025
Acceptable. The location isn't ideal...
Liked: The room was clean, the bed comfortable, and the location decent. The staff was very nice, friendly, and accommodating!The breakfast, while limited in selection, was free, and tasty!!
Disliked: The shower valve turned all the way round, and it was hard to figure out where the hot water was. The elevator button for floor 3 was broken, and so you had to hold down the "close door" button to get the door to close. Since it didn't work, the elevator never went to 3. I had to go to 4 and walk down a flight of stairs, not ideal for my knee. Also, the chair in my room was broken, which I discovered when I tried to sit in it to watch a movie. The breakfast was quite limited, but since it was free, I'm really not complaining. It was tasty.
Sophia Thu, 12 June 2025
Very good
Yalissa Tue, 10 June 2025
Excellent
Liked: I loved how clean it was. I loved how polite everyone was. When I checked in they even gave me a free water bottle; The big one not the regular size water bottle. Also 2 buses stopped right on the corner from the hotel which made it easy to travel and be able to have easy transportation. Also another 3 blocks from the hotel another bus was accessible.
Disliked: It was nothing to complain about.
Tibor Tue, 20 May 2025
Exceptional
Paola Mon, 19 May 2025
Very good
Bonnie Mon, 19 May 2025
Good, convenient, nice place to...
Liked: Front desk was nice, room was clean, bed and pillows were comfy, high ceilings, conveniently located.
Disliked: Coffee wasn’t good, no refrigerator in room, loud street noise, very bare bones, not a lot of cafes, nightlife nearby.
Samant Tue, 6 May 2025
OK - not bad, but...
Liked: pleasant check-in check out experience. The room was clean.
Disliked: The hotel needs an upgrade. Furniture, lighting, sheets and everything else looks like it is from the 80s (sheets were old, but clean). The other issue is that it is a hike from any train station, and parking is expensive, so public transportation is basically out of the question.