Liked: Hotel desk staff was very helpful and nice. The place itself was quite comfortable to stay in.
Disliked: Cleaning services never came to take the trash out - its accumulation could have been avoided.

Very disappointing

Disliked: Nothing like description. Nowhere can it be described as luxury but the worst was the location. Far from restaurants, even bodegas and in dingy residential streets. Map issued was a faint and tiny print to be useless. Locals are the sort that don't know outside their own area so not very helpful when giving directions or information. Not their fault but not what one expects of a 'trendy' neighbourhood which was the reason I chose it.

A great place to stay...

Liked: Our room was very spacious and the front desk staff were super nice and helpful. Our room was also really well soundproofed against other guests, it felt like we were the only ones staying there. The subway was about a 15 minute walk, but there were two bus stops within a 2 minute walk from the hotel, which was very convenient. The beds were comfortable and the air conditioning worked well.
Disliked: The neighbourhood is quite busy and loud with traffic at all times of the day and night.

Bad

Disliked: After I checked into my room, I headed out but the door would not lock. I called front desk and maintenance arrived quickly. Th lock on the door frame had been covered with clear plastic. I have never seen that before and wondered why someone would do that, if not to enter my room while I was away. This made me feel unsafe. I had booked 2 nights but left after one because I was concerned regarding safety. I had prepaid for my room and have written to the hotel asking for a refund of the second night. Surprisingly I have not heard back

Pleasant

As expected and more.

Liked: Clean, very comfortable. Very delicious bagel and coffee in the morning!

Disappointing. Not good value for...

Liked: Comfy bed and very clean bedding. Nice complimentary toiletries.
Disliked: Sliding wardrobe doors were not attached when we got there Bathroom fitting rusty. Some of wall lights didn't work. Safe would not open. No cutlery or plates, even though there was a tea cloth, hob, and microwave.Housekeeping only made up one bed and left one unmade.Breakfast was in room with long tables like a school hall, awful - no coffee, fruit, milk, no choice of cereal, just bagels, no toast, or other choices. All cutlery and plates were plastic. Only one person serving, trying to make bagels for everyone. Not willing to arrange anything for us on second day as we were leaving at 5.45am. Full-length mirror fell off the bathroom door, just missing my husband, and smashed on the floor. Staff were OK. It needs to be made clear that it is situated in a community where some things are not freely available. A very tired building that needs updating for the prices they are charging

Pleasant

Liked: For NYC very good room sizeComfortable bedsPretty good value for money in NYC
Disliked: The room wasn’t very clean with multiple places with a lot of dust.Room was “cleaned” daily, but in a weird way. Sometimes beds were made, sometimes not. Sketchy neighbourhood

I am dissappointed.

Disliked: The room was small and for two people we had only one chair with table. We had a broken safe locker and doors. After cleaning we got only one fresh towel, when I called reception I Heard that someone Would give us another towels… when we had never recieved it. The breakfast? Not tasty, zero choice and fruits are damaged.

Overall a very pleasant experience

Liked: When we walked in the room, we saw a kitchenette which was not advertised, but there were no utensils or cookware so it really didn't matter that it had it. Large sitting room/dining room. Two twin beds which were VERY comfortable. Best part was the staff - they were all exceptionally nice and helpful. Breakfast bagels were warm and delicious.
Disliked: Location was just OK. It may not have been their fault, but I did lose a nylon bag that I had brought soft drinks in. The drinks were in the refrigerator so I know I had it when I checked in. But in packing to leave, it was not there. Had to leave by 6am, so didn't have chance to tell staff, but I did write an email and they responded that they did not find it. Where could it have gone?