Pleasant

Liked: Pool area
Disliked: We had to visit the front desk daily due to over charges on our rooms. 3 different times, we were told sorry, we will fix it and then it would happen again. Still not sure if it was fixed.

Nice big comfy hotel

Liked: They have Starbucks inside the lobby, room was huge
Disliked: The hotel is reallly nice full of activities, rooms are huge , the lazy river was super cool we went on 2.27.2021 and the water was warm to jump inThe lazy river is biiiig around all the hotel with nice viewsThey did like a small town with cartoon u can see it from the lazy river Many small golf tracks for kids , many pools and one of them has very nice water falls Safe for kids the water was between 3 and 4 and half inches, they have also baby pool like 1 inch deep Many many pools to enjoy They have stores around like walgreen, sprout, Macdonalds and many more just walking distance from the hotel Room smells like alcohol, clean and disinfected It was the best reallly enjoyed our stay We had a queen room with 2 beds and we had a sofa bed can be open also to be a bed for 2

Not very pleasant

Liked: The room was big and accommodating and the pool at river ranch was nice
Disliked: The beds were uncomfortable too hard. At the pool there was no social distancing at all and people wore masks at the gate but walked around without a mask the rest of the time. There was a couple sitting in front of us groping each other and making out and children all around them including my own and not one staff member said anything even politely would have been nice. We left the area with our children early because of their uncomfortable display and they were quite saddened but my 3 year old granddaughter kept staring at them and it wasn?t something she should see. We would not go back again especially for the cost which was a lot! I?ve been to other Hyatt?s that were much better and cost less too.

Exceptional

Very good

Liked: But rooms were nice, pool is awesome, grounds were nice. Quiet and comfortable. Recommend to anyone looking for R&R. Pools and lazy river are great.
Disliked: U can tell its getting ready for some tlc. Just in pool area. But still good

Pleasant

Very good

Liked: Room clean and comfortable. Pool area very clean and sanitized.
Disliked: No control of ammount of people in hot tub nor of the time spent in the hot tub.

Superb

Good considering the pandemic