Hilton Phoenix Resort at the Peak

Pleasant

Liked: Staff
Disliked: Check in isn't until 4 and main pool closes at 6. Would be nice to be able to use facilities you pay so much for

Exceptional

Underwhelming

Liked: The breakfast was pretty good. 6.5/10
Disliked: The slide was closed the entire time we were there and no credit was given. The facility was filthy and not worth the cost.

Would not go back, even...

Liked: The rooms were decent and clean
Disliked: It is being remodeled, which is fine, but it really needs it. Grounds are in disrepair. Pictures extremely deceiving. Crowd at water park was not good at all

Exceptional

Superb

Bad

Disliked: Resort is undergoing construction so most of the amenities where not available to us as guest. Place is old rooms are dirty and have bed bugs overall experience here was not as expected.

Poor

Liked: Staff was friendly
Disliked: Our first room they checked us into was completely stained all the floors the couches the bed it was gross we went down and switched rooms and the other room was stained but not nearly as bad there's construction everywhere the restaurants weren't open the one restaurant they did have was this like a little boxed room for the price they should be giving serious discounts the water and The Lazy River was dirty it was like being in a dirty fish tank I was really disappointed in the overall experience

A decent stay on the...

Liked: The room was spacious for a family of 3. Room was a little outdated, but clean. The room damped a lot of the outside noise. Loved the pool and lazy river. Staff was mostly friendly. Most guest were pleasantly and felt family friends. Would stay again in the future love the separation from the living area to the bed room. Also tv in the bed room and living room.
Disliked: Some guest was "herbal smokers" but I will not hold that against the hotel for we all know people can be careless of others. Really not being a strictly hilton users it wasn't too bad. Just needs updating and for all the construction to be finished.