Name: PLAZA Premium Columbus Bremen
Address: Bahnhofsplatz 5 - 7, Bremen
Rating: 4.25

Front Desk: 1/10 | Overall...

Liked: Overall Stay: 10/10 | Cleanliness: 10/10 | Location: 10/10 | Front Desk: 1/10I booked this hotel for my sister’s first visit to Bremen. The hotel itself is excellent—clean, comfortable, and in a great location. We truly appreciated these aspects.
Disliked: However, our experience with the front desk was disappointing. I had requested early check-in in advance, understanding there might be an extra charge if the room was ready. This seemed reasonable and was confirmed by the hotel.Unfortunately, when my sister arrived, the front desk staff member (I prefer not to name him here) was extremely rude and unhelpful. He abruptly dismissed the early check-in request and spoke to my sister in a way that left her feeling shocked and uncomfortable. When I called to clarify, he was unwilling to listen and, at one point, even handed the phone away mid-conversation.Thankfully, another staff member (a lady at the front desk) was very polite and reassured us that my sister would be accommodated as soon as the room was ready, which is all we were hoping for. She handled the situation with professionalism and care.I understand that early check-in is subject to availability, and we were not demanding—just asking politely. What was disappointing was the lack of courtesy and the unnecessarily harsh response from the first staff member. Guests should never feel intimidated or unwelcome for making a reasonable request.I hope the hotel will address this issue to ensure all guests are treated with respect. Otherwise, I would highly recommend this hotel for its cleanliness and location.

Exceptional

Very good

We will be back again....

Liked: The property had everything we needed like iron, umbrella. It was great location, everything close by. The hotel clean, comfortable beds.

Great hotel and facilities.

Liked: We were lucky to be upgraded so our room was more like an apartment with a mini kitchen and separate sitting area. Very comfortable beds, great shower and nice to have the extra space. Directly opposite the station and an easy walk to the centre of Bremen.

Lovely stay in Bremen, we...

Liked: great room, great breakfast, perfect location.
Disliked: N/A

Exceptional

Very good

Perfect spot at a perfect...

The vacation while on vacation

Liked: I had an amazing stay at this hotel. I spent 3 weeks in Europe and this was my stay for the last 2 days in Europe and the best room I stayed in. It was really hard to leave and go out, the room was spacious, quiet and super comfortable bed. The bathroom was spacious and clean. Room was modern and well decorated.
Disliked: Everything was perfect.