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AustraliaPlatinum Palace Boutique Hotel Guest Reviews
Overall Average Score:
Excellent (4.35 out of 5)
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Deniss Thu, 17 July 2025
Exceptional
Deniss Thu, 17 July 2025
Exceptional
Anonymous Tue, 15 July 2025
Terrible
Liked: Spa was ok.
Disliked: So arrived at property , first impression was good, then was told there was a wedding . Was told I was going in the new building and it would be away from the wedding ….. this was not the case , music was directly below me and didn’t stop till 5am the next morning , didn’t sleep all night as my bed was vibrating all night , sent a message to the property hoping for some sort of reply and got nothing. It was by far the worst nights sleep I have ever had! Then the next morning I thought I would get up and go for breakfast and sit in the spa hoping my room would get cleaned and I could then go back to sleep … return back to room at 4pm to still not have been cleaned , had to call reception over-wise I don’t think it would of been done. Very disappointed with the whole place and will not be returning. Didn’t even get a message back from the hotel to acknowledge the whole situation or offer any sort of solution. Waited 24 hours for a message and didn’t get it so here I am … my advice for any one going to stay here find out if they are having a party etc and if they are do not stay there.
Hilma Thu, 3 July 2025
Exceptional
Joanna Sat, 14 June 2025
Exceptional
Liked: breakfast
Ramon Thu, 12 June 2025
Very good
Axel Wed, 11 June 2025
Exceptional
Marcin Wed, 4 June 2025
Superb
Liked: Great setting and deco. Very good breakfast choice.
Disliked: The hotel could do with some small attention to details. But overall great facilities.
Paul Sun, 1 June 2025
Conference Cup Final
Liked: Very nice and great facility’s
Disliked: nothing
Richard Sat, 31 May 2025
Good value for money, comfortable...
Liked: Good location. Staff happy to help. Breakfast was great - the only meal we had in the hotel - but food was brilliant and staff very accommodating. The room was perfect - great bed, spacious bathroom and a small lounge area made us feel like we had a proper base and somewhere to unwind.
Disliked: A little disorganised. I asked about parking before we arrived and was told it might be available. When we got there we could park but at no point, until I received the bill, was I told there was a charge. Room 200, the room where our children were staying, wasn't cleaned for the duration of the visit.On checkout I was asked what we had had from our mini bar. The hotel had from 11am to 5pm to check. They then sent a member of staff to check the mini bar. I then went to check out and was asked if I remembered having anything else from the mini bar! I told them what I remembered but surely that's down to the hotel to check - which they clearly did as I walked to the room with the gentleman who checked!Whilst it was good to have our room for a late check-out to 6pm, I think charging 50E was rather inappropriate given what we had spent for 3 nights for 2 rooms.The only real downside of the room was the lack of storage space - a small wardrobe and not many draws. Also it wasn't obvious where the bottle opener was! After watching our team win a cup I was looking forward to a beer but couldn't find the bottle opener!
