Platinum Hotel and Spa Guest Reviews
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|0.6 miles from Las Vegas centre|
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Cheryl Sun, 26 January 2020
Vipin Sat, 25 January 2020
Quite a poor quality of...
Liked: The View from the room and location near strip, was the only bonus for this property
Disliked: The suit we booked was for 4 people with one king bed and one Sofa Bed. The Suite seems initially cozy and then quite cold. When we started to sleep at 11pm after checking in not so long ago, we noted that sofa bed was not made up. We also found a blue coloured blanket in the bed from previous tenant stuck in the Sofa bed, which was disgusting and unhygienic. When we called the reception to get the sofa bed made, to our utmost horror, we were given a curt and unsympathetic response that the HOTEL had ran out of the Beddings and blankets. We had never come across such issue in our life in the 4 continents that we have travelled to!!. With no accountability from hotel, both my husband and I had to sit up until 3 Am in the cold suite, which had complex outdated AC system, set to cold temperature in the cold weather!!) when the beddings were provided to us after a lot of calls, the House keeping made our bedding without any covers ( photo attached). After travelling on transpacific long flight we were exhausted and cold and this is what we had to face, apart from loosing the next day of our holiday. The Hotel also conveniently forgot to get our room made despite leaving a scheduled time for this with the housekeeper. We were refunded 1 night cost of our holiday, only after a lot of complaint ( intially one;y service fee was taken off) but we did not book our holiday for refunds but to be able to enjoy. Furthermore, please note that the Hotel is very dated with very old and musty carpets which caused a lot of nasal congestion and feeling of unwell, to all of us as family when we were in the Hotel
Jennifer Fri, 24 January 2020
Disliked: We booked our room almost 1 year out and we did not get what we booked. A little upset about that. Would have like to get what we reserved.
Turhan Thu, 23 January 2020
Samer Wed, 22 January 2020
Abby Mon, 20 January 2020
Anonymous Sun, 19 January 2020
Liked: I like that it is a boutique hotel and it does not have a casino. It is a bit of a walk to get to coffee and shops. Very easy to Uber or taxi out of here. I thought the staff was overall very friendly.
Disliked: I feel the hotel is trying to be somewhat hip and modern but the Decour isn?t quite there in the rooms.. The rooms are very spacious and having a one bedroom suite was very nice. It had a kitchen and spacious bathroom but the room is a bit dated.
Blumomma83 Sun, 19 January 2020
Stevan Mon, 13 January 2020
Liked: Nice big room. Friendly and helpful staff. Free parking.
Disliked: Cleanliness was a little questionable in places.
Anonymous Mon, 13 January 2020
Liked: Big, spacy suite with well equipped kitchen. Comfy beds and nice gym and pool area. The hotel is located in walking distance from The strip. Welcoming and service minded staff.
Disliked: Cleaning could have been better.