Plas Maenan

Bad

Ripped off!

Liked: They took £250 off me for a room. Then cancelled the room and now 5 weeks later I still haven’t been refunded the money!
Disliked: Being charged for a room I didn’t get!

Very good

Disappointing

Liked: The view from the front of the property was fantastic and the breakfast was acceptable.
Disliked: The room was tired and needed much maintenance. The carpet, bedding and furniture were marked and stained, there was no hot water for showers in the morning, the view was dreadful and we expected more for the money we paid. We booked this property based on the tv coverage and the standard was nothing like it obviously had been when run by the previous owner.

Lovely Wedding venue

Liked: A very lovely wedding venue, all very well organised. Staff were very friendly and helpful.
Disliked: When we arrive to "book in" they told us we didn't have a room as it was a wedding, and the bride and groom would have booked out the whole venue. I'm guessing booking.com would know this is a wedding venue but still took my money. The staff had a chat with the bride (my niece) and groom to ask if it was ok to give us a room. We were given a suite that was very nice and very comfortable. It was just a little embarrassing in the beginning.

Nice hotel but very few...

Liked: Breakfast was lovely but we arrived after a busy day to find that the hotel offers no evening meal had to go to local village
Disliked: No Restaurant on sight and very little to do at the hotel

Passable

Liked: Beautiful location
Disliked: The hotel felt like it was out of service, not a lot of staff and very poor breakfast

Nice area, staff awful and...

Liked: Area and surroundings
Disliked: My bedding was dirty with what looked like someone had wiped their nose in it. Only 2 cups in a 4 person bedroom booking which meant not enough milks or sugarsBlonde and bobbed hair receptionist/wedding organiser was awful, rude, argumentative when I told her about the bedding being dirty. She was very very rude.

Probably my worst night in...

Liked: Big carpark
Disliked: Everything. I think I was the only person staying in the hotel which was odd but it was not an enjoyable experience. Not one other person and only one member of staff working. Check in was OK but I had to ask about breakfast, which started late at 8:30am and no option for anything earlier or to takeaway as I was told. No restaurant or food available in the evening and the only member of staff there didn't know anywhere to go and eat or try. Room was SUPER hot due to a towel rail go fully! Made me sweat when I brushed by teeth or even lay in the bed!Room had only a view of some pipes and no curtains, just an office style blind.Dirty sheetsPoor tea and coffee facilities.Shower was poor, cold and only worked when you got out and pulled the power cord on and off like you were at your grans house or something. Not sure the room had been vacuumed and the cabinet was pretty dirty. When I checked out the receptionist came to get the key in his pyjamas with no shoes on which I found strange.