Planet Hollywood Resort & Casino by Suiteness

Book Suite & connecting room....

Liked: The casino’s location on the strip.
Disliked: I booked and paid the total amount more than a month in advance for a suite (king) and a connecting room (2 queens). When I checked in they tell me both will only have kings -1st disappointment. Then they tell me the room won’t be connecting -more disappointing. Then they told me the “only suite they have available is the lowest floor which the view is THE ROOF of the casino on the 6th floor- horrible view! That view is so bad it shouldn’t be a suite. To top it all off, they didn’t have rollaway beds available. Plus, the suite’s toilet wasn’t working!! The rude manager only offered us a refund, “That’s all I can do (didn’t offer us anything). If you don’t like it, we can give you a refund.”FOR THE AMOUNT OF MONEY WE PAID FOR A SUITE AND A CONNECTING ROOM, EVERYTHING NEEDS TO BE AS ADVERTISED AND WHAT WE PAID FOR- connecting room, correct amount of beds, and VIEW NEEDS TO BE SPECTACULAR for all suites!