Pine Lake By Diamond Resorts

Passable

Superb

Exceptional

Liked: Nice and clean accommodation

Pleasant but Pilferers Lurking

Liked: It was a pleasant stay until we had something stolen and staff couldn't check the cameras to see what happened. Just make sure you lock all doors and windows and do not leave anything unattended, even if staff are in close proximity because guests have no qualms about stealing...even your drink!Update: I actually considered removing this review last week because overall, I do like Pine Lake Resort and have had a pleasant experience here. However, after reading the response from management, I felt it was important to clarify a few things and address the dismissive tone.Firstly, I did not leave the unopened drinks “outside the children's arcade.” They were placed on the counter right next to the reception desk within clear view of the receptionist who took my payment and directly in front of the CCTV cameras (which I was told were not working).I spoke with the manager the following day and was again met with excuses. This time suggesting it could have been someone with autism, referencing a separate incident from the week before. That kind of speculation felt inappropriate and avoided the issue entirely. Rather than take any responsibility or offer to replace the drink, I had to buy another one myself.It wasn’t the missing item that soured the experience, it was the attitude. A simple, honest response acknowledging the incident and showing concern would have gone a long way. Instead, the response here unfortunately reflects the same lack of accountability I experienced in person.
Disliked: Thieves and kleptomaniacs about. Cameras not operating.

Pleasant

Good

Pleasant

Liked: The resort lodges located around lake in the middle of nature
Disliked: The lodge was clean equipped with all cleaning materials and tea. However, there is washing machine that does not dry clothes. I needed to use airer to dry clothes, which takes 2 days to dry. There were 2 dishwasher pods only. There is limited food items to sell in the reception no supermarket. Only one field for tennis playing. There is one restaurant that needs reservations with no halal options.

Very good

Passable