Pillar And Post Inn & Spa

It was pleasant.

Liked: It was clean and the staff were excellent
Disliked: No elevator. We were a group of women who have mobility issues and we didn’t know that there wasn’t an elevator. Booking.com didn’t let me know that rooms with 2 beds are on the second floor with no elevator. I won’t be back

Passable

Liked: The hotel has potential — and that’s honestly the only thing I liked about it. It’s clear that the place could offer much more if more attention were given to the details and the overall quality of service and stay. For now, though, potential alone isn’t enough to make me recommend it.
Disliked: The hotel is in serious need of renovation. It’s dark and gloomy, which creates an unwelcoming atmosphere from the start. The toilet seat wasn’t even fixed to the floor, and the shower bottles were already half-empty when I arrived. Despite requesting allergy-friendly bedding in advance, the room still had feather pillows.For me, this hotel was a huge disappointment. I travel a lot and stay in many hotels — and unfortunately, this one felt particularly sad and neglected.

Tired, worn out, musty rooms....

Liked: Convenience and the Staff were excellent
Disliked: The property felt worn out, tired. Thunderstorms overnight flooded under the entryway doors. The rooms felt musty and we'll used. It wouldn't hurt to have a maintenance team do regular touchups. One of our towels was used with makeup on it. Will not stay there again.

Wonderful time with the whole...

Liked: Amazing facilities from the comfort of the room, the spa, and the 2 pools. Outside pool was wonderful for evening fun with the kids.
Disliked: nothing

Very good

Great

Liked: The staff were excellent and the facilities were great.
Disliked: The hotel stay and facilities were very good. However the room did smell damp and the soap wasn’t refilled.

Great for Shaw Festival shows....

Liked: We had little time to use the facilities, our fault. They looked nice and busy. The room was a generous size, which we loved.
Disliked: For the cost, it would be nice to have a continental breakfast included in the price, since the only option for breakfast was a buffet. Our mattress was okay, but I could feel metal springs; it could use a new one, room 260. Would we return? YESWe happened to arrive as a large group was checking it. It was very chaotic; they should have a separate area for large groups. We had to wait in line for a while to check in. Bathrooms are large, with one sink, the countertop is nicely sized, but the shower has no place for women to place their leg while shaving, which is a safety concern.

Perfect

Liked: Loved the two pools, entertainment by the pool.Rooms were adequate, a bit out of date but loved the location of room 243Service was wonderful
Disliked: Washrooms could use an upgrade

Would never recommend…. It us...

Liked: Nothing….. VERY DATED, UGLY, VERY UGLY….. DIRTY OLD CARPETS….. AIR BLISING IN ME THAT GAVE ME BRONCHITIS……Bathroom disgustingThis is a horrible place!!!!
Disliked: EVERYTHINGTHIS IS LIKE A DIRTY OLD MOTEL WITH HILLBILLIES FROMMCANADA AND US