Pillar And Post Inn & Spa, Niagara On The Lake

2

Disappointing - 2.0 out of 5

Atika Mon, 22 April 2024

Disappointing

Lovely 3 day weekend...lots of pool time...very enjoyable.

Liked: Room was lovely and spacious, bed was comfortable, amenities very nice
Disliked: Pillows not great. Generally you have one soft and one firm to choose from they were both too firm but that is more personal preference than requirement

Lovely 3 day weekend...lots of...

Liked: Room was lovely and spacious, bed was comfortable, amenities very nice
Disliked: Pillows not great. Generally you have one soft and one firm to choose from they were both too firm but that is more personal preference than requirement

Exceptional

Perfect

Short visit for the eclipse, wish we had spent longer in the area.

Warm, welcoming, relaxing, and refreshed.

Liked: Majority of the staff were overly helpful. The female staff in bar were very curt with guests. The food in main restaurant was amazing. The spa was great, deep tissue massage, hot springs, and one indoor pool with hot tub and one outdoor pool heated very warm. Most staff feel like they were well trained in the ritz Carlton service where if they see something wasnt right, they have the authority to fix it without going up to management. Other than the bar, all staff were amazing and went above and beyond.
Disliked: The cleanliness is f the main dinning room. If you look around there is a layer on dusk ( over you and food) that was on everything over 10 ft high. The majority of the staff doesnt arrive until 7 am so the coffee in lobby was not available until almost 745 and we ordered room service the night before ( and I confirmed the room and they repeated it bank) never arrived. After 45 min late we cancelled the order because we had to leave. For such a lovely place, the bathroom in the dining room was a disaster with patched holes in wall exposed, paint chipping, not the cleanest. The ceiling in the room was also pealing.

I came to NOTL for the total eclipse. Nature failed us but the P&P party was memorable.

Liked: Comfortable and well-lit chair for reading. Most hotel rooms skimp on this. The bed and working desk were very good. I didn't make use of the spa or pool.
Disliked: I had problems with the bath tub -- the mechanism was stiff for my arthritic fingers and I never really figured out how the plug worked.

Short visit for the eclipse,...

Warm, welcoming, relaxing, and refreshed.

Liked: Majority of the staff were overly helpful. The female staff in bar were very curt with guests. The food in main restaurant was amazing. The spa was great, deep tissue massage, hot springs, and one indoor pool with hot tub and one outdoor pool heated very warm. Most staff feel like they were well trained in the “ritz Carlton” service where if they see something wasn’t right, they have the authority to fix it without going up to management. Other than the bar, all staff were amazing and went above and beyond.
Disliked: The cleanliness is f the main dinning room. If you look around there is a layer on dusk ( over you and food) that was on everything over 10 ft high. The majority of the staff doesn’t arrive until 7 am so the coffee in lobby was not available until almost 745 and we ordered room service the night before ( and I confirmed the room and they repeated it bank) never arrived. After 45 min late we cancelled the order because we had to leave. For such a lovely place, the bathroom in the dining room was a disaster with patched holes in wall exposed, paint chipping, not the cleanest. The ceiling in the room was also pealing.