Pilgrims Hotel Guest Reviews
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Write a review
Ian Wed, 17 August 2022
Very good
Astrid Tue, 16 August 2022
perfect central location, friendly staff,...
Liked: Very central location and has friendly and helpful staff. Good continental breakfast. for our motorbike they gave us a secure parking
Catherine Tue, 16 August 2022
Was pleasant and only spoilt...
Liked: Room was very clean pleasant and nicely decorated. Location was good.
Disliked: The worst and main negative was the extremely rude and unpleasant staff member who unfortunately for us was serving (if you could call it that!) breakfast the morning of our stay. Can't remember her name (and really don't want too!!) but it started with an S and she seemed eastern european. It was the most unpleasant breakfast we had ever had and was so bad our adult son actually got up and left before he had anything as it was that bad because she was so unhelpful, angry and basically shouted at anyone who dared asked or enquired about anything. She clearly did not want to be there, work or serve anyone and lacked any politeness or people skills. All the other staff we encountered and dealt with were nice and helpful. Only other thing was the windows in the rooms could not be kept open and as no air conditioning, in the summer was quite uncomfortable.
Sandra Tue, 16 August 2022
Very good
Liked: Great location, good breakfast, very nice staff.
Joanna Tue, 16 August 2022
Very good
Nikki Mon, 15 August 2022
Lovely stay but unfortunately the...
Liked: Breakfast was plentiful and a good variety, location was spot on where we wanted to be, staff were friendly.
Disliked: They do not reply to emails, the toilet seat was disgraceful, badly damaged and not fitted to the toilet properly.The windows did not open, with this being a hot summer was unacceptable .When you are paying £126 per night these are things i expect to be of a standard to reflect the price.
Jonathan Mon, 15 August 2022
Exceptional
Liked: Continental breakfast was great. This was our third hotel in as many days so not having the choice of a full english breakfast was quite satisfying. Location was brilliant. Everything was in walking distance. We paid for the car park at the hotel. The car park was a short walk away and operated by cameras. You simply drove out at the end if your stay. Very simple.
Renee Mon, 15 August 2022
quaint, centrally located, friendly staff,...
Liked: centrally located, this quaint little place was great. Polite and friendly staff, and a great little pub downstairs. would definitely stay here again.
Disliked: would have liked a fan in the room as was quite warm being upstairs. But it was manageable. Nothing to complain about.
Caroline Sat, 13 August 2022
Comfortable stay in a central...
Liked: Easy to find, central location. Friendly welcome. Bikes securely stored overnight. The bath was a welcome and refreshing surprise. Compact comfortable room overlooking the theatre. Great choice from generous buffet breakfast.
Disliked: Heavy fire door slams - perhaps a little sign asking people to close the door quietly?
Lee Thu, 11 August 2022
We would definitely come and...
Liked: The room was very clean and had everything we needed including a fan as was very warm, the breakfast was fantastic with something for everyone and very good service