PGA National Resort Guest Reviews
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2.1 miles from Palm Beach Gardens centre |
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David Tue, 5 March 2024
Good
Liked: Property was great
Disliked: Way too expensive.
Neil Sun, 3 March 2024
The hotel could not cope...
Liked: The decor and location was very good
Disliked: Some of the staff were rude (check in), very rule based and not customer friendly….this is what this means….do you understand? . Could not get in the bar after the golf as it was too busy. I paid $1700 for two nights and was not allowed to drink at the bar even though I had a wrist band proving I stayed there and many many people did not have wrist bands. Security were rude too.
Clare Wed, 28 February 2024
Good
Hannah Tue, 27 February 2024
Very good
Liked: Friendly and nice restaurants
Ellen Sat, 17 February 2024
Exceptional
Liked: Received accessible room due to booking error. Hotel quickly and kindly moved us to a much better room. Property is beautiful and well maintained.
Melanie Tue, 9 January 2024
Fine.
Liked: Lovely property. The golf was fabulous, the pro golf lessons were great and the courses were super.
Disliked: Service mediocre at best and very patchy. Definitely not 5 star. The place could be cleaner.The Butcher's Table replaced their menu with a 7 course tasting menu with no notice and refused to accommodate the teenagers in our party with something/anything other than the tasting menu. No-one contacted us to tell us and when we arrived it was far too late to make alternative arrangements. The "sommelier" told us he couldn't make Irish coffees because the restaurant had no creme de menthe!Mandatory 20% service charge on everything despite poor service. Notwithstanding several emails and phone calls, no-one in reception or reservations could tell us whether the resort had anything planned for NYE.Emailed the manager (twice!) with feedback but have received no response so would have to assume they really don't care about their customers.
Stacy Fri, 29 December 2023
Good
Liked: Room was very comfortable.Ricardo at check-out was very helpful! Also, a blond woman at the front desk was helpful.
Disliked: Food/room service need improvement!
José Wed, 6 December 2023
Exceptional
Yann Thu, 9 November 2023
Great hotel. Staff at front...
Liked: The hotel is amazing. Such a beautiful place surround by lakes and this gorgeous golf course. The design inside the hotel is classy chic. We loved it.
Disliked: The service at the Honeybelle restaurant was not good. The server was very condescending and it seemed like we were bothering him every time we were asking him for something. We also went to Birdie’s, their diner, in the morning, for our breakfast (we prepaid it). It took about 15 min and calls for the employees to find out how much we could spend at the restaurant based on our fare. Their service was kind and professional though. The decor and food were great.
Monica Sun, 5 November 2023
Exceptional