Petit Palace Plaza España

Superb

Liked: We stayed at this hotel during our summer vacation, and the experience was excellent! The location is absolutely perfect – right in the heart of Madrid, just next to Mercado de San Miguel, with all major attractions within walking distance.The cleanliness was outstanding – everything was spotless and well-maintained.I also want to highlight the staff, who were incredibly kind, friendly, and always ready to help.Highly recommended for anyone looking to enjoy Madrid with a perfect location and great service!

Very good

Superb

Very good

Exceptional

Liked: Very good location and clean rooms and stuff were friendly . Breakfast was excellent

Exceptional

Liked: We couldn't have asked for a more central place. The room was very spacious, very clean and the staff extremely helpful. The breakfast was tasty, good value for money.

Was a good value

Liked: Location
Disliked: Homeless people around the hotel

Disappointing

Disappointing stay

Liked: We were moved from Petit Palace Plaza to Petit Palace Plaza Mayor, supposedly due to renovations. However, we later passed by the original hotel and saw it was open and operating normally, which left us feeling misled.There were a few positives: the check-in was smooth, the location is great – close to many attractions – and we appreciated the welcome gesture with two bottles of water, a postcard of Madrid, and two chocolates in the room.Unfortunately, the rest of the stay didn’t meet expectations for a 4-star hotel. The lobby looked outdated and in need of renovation. Our room faced an internal corridor and had a gap under the door that let in light all night. We could hear everything from nearby rooms. The minibar didn’t cool properly. Wallpaper was dirty and wrinkled, and under the bed was clearly not clean.The bathroom design was also poor – the shower flooded the entire floor. The bathroom door was only partially frosted, with just a strip of film to block the view, which was uncomfortable.One elevator was broken, and the other was extremely slow to close its doors.Overall, this felt like a downgrade rather than an upgrade. The hotel does not match the comfort and quality expected of a 4-star property.