Petit Palace Cliper-Gran Via

Ideally placed for a city...

Liked: Excellent location and friendly reception

Bad

Liked: Nothing
Disliked: The hotel is not clean at all, and the breakfast is very bad. The price is considered exaggerated for the place and service. I was charged 25 euros because I was collecting things Because I was staying in the hotel for less than an hour before checkout time. At first, they asked me for 50 euros.

Superb

Very good, employees helpful, incredibly...

Liked: The location was incredible, very central and easy to reach public transport and even popular landmarks. Room was very comfortable - small, but it was enough for what we needed. The amenities were very good and the breakfast was good. We were able to adjust the AC in the room and it was incredibly clean.
Disliked: When we checked-in, we were told that we had breakfast available to us - we asked again to clarify what we needed to do when going down for breakfast and we were told to only tell the employee our room number. It was never clarified that we needed to pay, even after clarifying and we weren't even told when the employee checked our room number. When we came to check out, we were told that we needed to pay the fee. Thankfully the receptionist there helped us and got us half off the fee, which we were incredibly thankful for.I understand that it was a miscommunication, and we are thankful for the help, but it would be good if when a person staying at the hotel goes down for breakfast, someone is there to check and tells them if they have breakfast available or they need to pay.

Tiny cozy room in a...

Liked: Great location at the very centre of Madrid and yet somehow quite street. My room was tiny but has everything essential for the comfort. It looks like Shower room was recently renovated and it works well. All staff were very supportive and friendly, communication during booking stage was very prompt and clear.
Disliked: Rooms are really small, it’s okay for a few nights but might be difficult for longer stays, especially for couples.

Exceptional

It is a good option...

Liked: The hotel is located in the middle of the Gran Vía, near to plenty of places to enjoy Madrid.
Disliked: All good.

Had a good time ,...

Liked: Everything was good
Disliked: Liked everything

Very poor

Liked: Location
Disliked: Paper thin walls, couldn't sleep due to noise (neighbouring rooms and staff clattering. Lots of dust in the wardrobes. Shower door broken and water leaking onto the floor