Very good

Superb

Liked: great view, nice room with very big bed. Staff always helpful
Disliked: Perhaps would have been good to know in advance that restaurant was not open, but plenty of other options in nearby Richmond.

GOOD.

Liked: All OK
Disliked: No Covid

Great stay in a nice...

Liked: Great room with views over Petersham meadows. Excellent breakfast.
Disliked: Parking is worrying if hotel is busy.

Exceptional

Liked: Beautiful place, spotless, very professional staff. Faultless.
Disliked: No dislikes. Shame the main restraunt was closed due to covid.

Wonderful staff very friendly, helpful...

Liked: Excellent location and the view of the Thames superb! Lovely welcome when we arrived arranging a delicious evening meal for us in the dining room even though we arrived very late and hadn't booked. The hotel itself is outstanding set in it's own grounds with parking - a godsend. Our room was a little snug but had everything we could have wished for and very comfortable. Breakfast was outstanding. All in all excellent and can't wait to go back there again!
Disliked: Wish we could have stayed longer!

Superb

Fabulous, a real treat

Liked: Staff were extremely attentive and friendly and professional. Lounge food was superb. Breakfast was excellent, delicious fruit juices, very fresh fruit salad, quality fruit yoghurt and basket of toast and pastries. Porridge even made to consistency requested!
Disliked: Room was a bit too hot and difficult to control the temp.

Very poor