Peppers Docklands

Major hygiene and service issues...

Liked: At least the daytime staff on my last day were polite and tried to help after I raised multiple concerns again.
Disliked: Serious hygiene issues occurred from the first day of my stay. After showering and going to bed, I discovered a bodily fluid stain hidden under the bed sheet, which unfortunately got onto my skin. There was also rubbish left on the floor, the TV did not work, and the remote control had dead batteries for two days.Despite reporting all these issues immediately, I was only told the hotel was fully booked and that they could change the linen and arrange extra cleaning the next day. No proper action was taken until the day I checked out, when I was finally offered breakfast vouchers. I also sent two emails about the situation but received no response. The overall experience was extremely disappointing and stressful.

Very good

Pleasant

Exceptional

Liked: Near Marvel Stadium

Bad

Liked: Nothing. It is old and run down
Disliked: Very run down and the carpet is very dirty..bad smell in the room

Overall. Great stay and friendly...

Liked: Excellent location as attended football match at Marvel Stadium
Disliked: Bathroom had a bad smell and wash basin was so stained

Superb

Liked: Very friendly staffGreat amenities Clean Good distance from transport
Disliked: Cleaners take a long time to clean rooms

Wry enjoyable excellent service will...

Liked: Staff was very helpful even late at night
Disliked: The location was perfect

Good

Disliked: Room had an unpleasant smell