Pentland Hotel

Pleasant

Liked: Friendly staff, good location.
Disliked: Breakfast was absolutely terrible, avoided it the second morning

Very good

Liked: We liked how close to all the amenities the hotel was and the staff were very helpful
Disliked: We didn't like the fact that the hotel did not have parking We didn't like the buffet breakfast. There wasn't any fresh fruit. The toaster burnt the toast.

Good memories of this northern...

Liked: Reliable, honest staff who held our camera, left by accident, for 3 days until we returned to pick it up. Great breakfast.
Disliked: A bit noisy on the old floors in the rooms and halls.

Good

Liked: Staff and location were great.
Disliked: Room was too hot and windows couldn't be open when curtains were closed. Continental breakfast was good but cooked breakfast items were overdone.

Superb

Given it was only 1...

Liked: Central and clean
Disliked: No hand soap in en suite, faulty shower door. Breakfast poor had to wait until almost finished breakfast to get glass for juice, marmalade and bread for toast even after asking several times. Tea at breakfast was weak and more like hot water.

Terrible with a capital T

Liked: Nothing
Disliked: We booked a twin room which was cramped so much so one of the beds overhung the doorway into the en suite obstructing access. The double glazed units in the windows had failed obstructing the view. The tv didn’t work. My evening meal which was lasagne had to be sent back to the kitchen as I couldn’t cut it, after waiting 25 minutes for a replacement unfortunately I had to complain again as it had no meat in it. Having refused to pay for it the duty manager appeared and was quite rude saying I had to pay for it as I had eaten most of it! I advised her that was not the case I was actually looking for some meat. We finally came to an agreement over how much I would pay. Breakfast was just as bad, poor quality the staff on duty didn’t bother to speak to us and the duty manager ignored us. Considering a family run hotel with the interests of their guests their priority we were extremely disappointed in the service, quality of the rooms and the restaurant.

Had a great day.

Liked: The staff in the location
Disliked: The stairs.

Highly recommend. Old world hotel...

Liked: Staff- so helpful. I left an item behind me and they organized postage for me with no fuss !! Bar staff were so helpful and recommended things to us :) Very friendly welcome :) Great location.
Disliked: They did appear to be a little understaffed for breakfast - there was a bus tour staying in the hotel so I think that put them under some pressure - but they were very apologetic and explained this to us.