pentahotel Reading Guest Reviews
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|0.5 miles from Reading centre|
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Ben Thu, 30 June 2022
it was okay, wouldn?t say...
Liked: Comfortable bed and nice breakfast.
Disliked: ? toilet seat wasn?t fitted in the room, it was beside the toilet so I had to put it on myself. ? Ceiling panel up, horrible rattling noise came from it like a boiler or something, which kept us up for most of the night. ? Doesn?t say you have to pay a separate £20 (on top of the £161) to park in a multi-storey car park down the road. ? Says the room had a city view, it was a back street and reading isn?t even a city. ? Morning receptionist never asked for our opinion on the stay or how anything was, she just confirmed the check out.
Sarah Thu, 30 June 2022
Good value compared to most.
Liked: Good size Room with huge comfy bed
Disliked: No shower cap or hair conditioner in the bathroom so got stuck between not being able to shower and keep my hair dry or if I washed my hair not being able to condition it so it would have looked like straw. Small points but I would really have liked a shower in the morning!
Conspringbok Thu, 30 June 2022
Liked: Location and shower good as well as the size of the bed was good
Disliked: Could be either breakfast included or a cheaper rate
Stella Thu, 30 June 2022
It was "a night to...
Disliked: I booked this hotel for my parents who came to Reading to visit me. I live around the corner so it was the natural choice. For almost £200 per night the cleaners wouldn't clean the room for some reason and each time someone would put "Do not disturb" on the door, I guess to avoid cleaning it and then claim it was the guests who left it. My parents aren't senile just yet and are sure they haven't used the sign. Staff was apologetic but that didn't make a difference. This happened 2 nights in a row. The room was not touched, used mugs and towels left on the floor haven't been replaced, tea/coffee not refilled, same with the toilet paper. Someone made an attempt to clean it the third time but it just looked like an angry teenager made the bed. They were offered a room replacement on one occasion but considering the effort of packing up and moving all their things to another floor wasn't that appealing. There was no guarantee this room would be cleaned the next day so what's the point. Staff didn't offer to help with the move either. I was also having breakfast with them each morning for which they were charged £20 per day and I thought that's over the top considering the quality of it. I told my mum to ask for a partial refund for their stay. During the check-out it turned out they were overcharged for the breakfast, it should've been £10 per day and they also asked for a refund on the cleaning services. In total £230 was refunded. Neither of us plan on coming back.
Jean Thu, 30 June 2022
Overnighting in Reading
Liked: Walkable to the station so very convenient for travel.. Staff very friendly and helpful. Excellent breakfast. Bed was very comfortable and huge! Room very clean, bathroom well appointed and spotless. I would definitely overnight here again .
Disliked: Travelling with family so we had 2 rooms. Air con in one room did not work very well so had to open window overnight. Lots of noise into the early hours and beyond, mostly drunken teenagers and club goers. Hotel has gone for mood lighting which means everywhere is dark and in my opinion gloomy. Found walking down the corridors a bit depressing and lovely leather seats downstairs not tempting enough to entice me to sit in gloom.
Grant Thu, 30 June 2022
Emma Thu, 30 June 2022
was just nice
Liked: decor could be more updated and parking is expensive. should be included as part of hotel package
Berkuk Thu, 30 June 2022
Jake Thu, 30 June 2022
Liked: ok location
Disliked: the room key never works. same problem with every stay
Mladen Wed, 29 June 2022