Shambolic

Liked: location and comfortable
Disliked: Booking in was a shambles and that?s being polite. Staff couldn?t work the IT system and they seemed under staffed. We tried to book in about 2.15pm but told we couldn?t until 3pm which was fair enough as that?s the policy. However it was obvious at that point the place was in chaos. 1 member of staff at reception was trying to allocate rooms to bookings and she was clearly overwhelmed. She had to also look after the bar. A colleague arrived about half an hour later followed by another member of staff but by this time the check in Q was out the door and in the street (it was raining).So many things to say about the way the place is run. Staff couldn?t cope, IT systems didn?t seem to work (barman poking the screen over 20 times to add 2 drinks to a room, and yes I started counting as it was bizarre).Staff closed the bar at midnight with the reason they needed to catch up. They had no wine glasses, we?re clearly stressed and there was no obvious management or leadership.Nice hotel in a great location but Faulty Towers springs to mind for those who know what that is.

Good

pish

Liked: room was ok
Disliked: Couldn?t check in at 5PM, bar staff utterly ignored us anytime we tried to get a drink, barman even bizarrely ran away at one stage. 1st negative review I?ve ever given a hotel. Farcical.

We won't be back!!

Liked: Breakfast wasn't included, so can't comment
Disliked: Check in at 3pm took ages. We were 3rd in the queue and waited over 25 mins to finally get a room key The room was for a disabled person which we didn't need but accepted after the long wait.

Poor

Good

first class

Liked: everything
Disliked: nothing

Good

Exceptional