Peninsula Chicago Guest Reviews
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|1.7 miles from Chicago centre|
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Anonymous Wed, 11 September 2019
Disliked: Higher expectations in the details for a five diamond hotel. Stayed at other peninsula hotels and there was a lot more attention to detail
Jerri Tue, 3 September 2019
Enjoyable stay... despite the party...
Liked: Attentive, polite and knowledgeable staff. Great location. Immaculately clean hotel. Convenient restaurant services.
Disliked: The hotel needs two swimming pools. A lap pool is all that is available for families. There needs to be a lap pool and a pool for children. It was very difficult swimming laps with children playing around me. The pool area is too small for children to enjoy and have fun. We experienced be awakened in the middle of the night from the sound of dance music being played at a wedding party in the hotel. We were on the 8th floor. We called the main desk and complained...they offered to move us to another room...why would we do that in the middle of the night? The deep base sound continued for another hour. This is unacceptable in a facility like the Peninsula...management needs to address this issue to avoid such a thing happening to others in the future. Truthfully we loved the privacy and location of our room but the noise from the party was very inconsiderate for others staying at the hotel. The noise should have been addressed and stopped by management immediately.
David Mon, 2 September 2019
Ohood Wed, 28 August 2019
Sak1 Fri, 23 August 2019
The place to be in...
Liked: This place sets the standard for luxury hotel, everything was up to the highest quality and standard. Every gust matter, very welcoming staff ,friendly and helpful .
Carlo Thu, 22 August 2019
Jennifer Wed, 21 August 2019
Liked: The question is what?s not to love
Mohammed Wed, 21 August 2019
Donna Sun, 18 August 2019
Liked: The staff was excellent and helpful. If I didn't know I was in Chicago, I would have thought I was in India at Oberoi. It didn't matter who the staff were--from front desk to housekeeping--they were helpful and pleasant. The iPad idea in the room was wonderful and there were no unnecessary calls to the front desk. Fabulous! Also, found out there is a Peninsula in New York and will be booking that hotel for our October trip.
Disliked: Taking two elevators to the street level.
Emmanuelle Sun, 11 August 2019