Exceptional

Liked: Excellent service in all areas of the hotel.
Disliked: A bit pricey.

Great stay at a wonderful...

Liked: All round friendly staff
Disliked: Nothing, all was more than we expected

Generally an excellent stay and...

Liked: The Pendry was a great base for exploring the Sunset strip and West Hollywood. We really loved the location right on Sunset Boulevard. Also the hotel itself feels really design-forward without being pretentious. Everything feels new and clean which is lovely. The rooftop pool, bar and restaurant is a real highlight and has stunning views. We also liked the spaciousness of the room and the comfort of the bed. I would also say the staff were incredibly gracious with early check-in and late check-out which we greatly appreciated. They went over and beyond with our late check-out as we had a late flight and they allowed us more time than I'm sure many hotels would, which we really valued and this would be a main reason I would definitely stay again in future as they were so kind about it.We had breakfast one day on our credit (via booking.com) and it was really delicious and they catered for our requirements well (dairy and gluten free) and it was lovely to sit out on the balcony and see the view while eating.We also liked that they brought more water when we asked with no fuss and no charge - so many hotels are stingy with this (although it would be nice not to need to ask in the first place and perhaps to have a system that avoids so much single-use plastic or at least use bigger bottles).
Disliked: The second day we used the pool area and it was busy (and this is only early April with the first bit of sunshine!). We could get loungers but there was one poor girl rushed off her feet trying to serve everyone. Consequently the lounger towels we asked for never came, we were never asked if we wanted a drink/food and the whole area was looking uncared for. The girl on duty was lovely and it wasn't her fault but more staff should have been allocated. And this was something we also felt with breakfast. While the service was adequate, we were not served by one dedicated server and it was just a little lacking for the level you expect from this kind of price point of hotel, particularly in the USA. It wasn't terrible at all, but just not 5 star. I think there is work to be done by management on staff service to get the hotel consistently to a truly great service experience. Also - a general issue which is probably true of many hotels these days - this whole minibar thing where the entire fridge is taken up with ridiculously overpriced (like x3 at least RRP) drinks / snacks (paid for as soon as you remove something, by weight) is incredibly annoying. It means if you need some fridge space, you have to ask them to bring up a fridge to your room which is just ugly and annoying. Plus our minibar made a loud humming noise so we had to ask them to turn it off (which they did). Could everyone stop purchasing any of these items to force hotels to stop with this please!? It's an awful practice and feels very tacky in this level of hotel.Lastly, I don't like not having the option of opening windows at least slightly for fresh air but this seems to be standard in many high rise hotels now.

Superb

Very good

Gorgeous hotel with great location

Liked: Lovely hotel with beautiful decor. The location in Hollywood was great to move around in the car. The breakfast was amazing (a bit pricey though).
Disliked: Nothing about the hotel we didn't like. Maybe it is difficult to move around if you're not driving.

Superb

if you want somewhere to...

Liked: a very comfortable hotel, great food and staff
Disliked: not much too complain about

Exceptional