Pendry Washington DC - The Wharf

Exceptional

A frustrating and disappointing stay...

Liked: The only good thing about the hotel is the location and the view apart from that everything else is so bad
Disliked: Extremely Disappointing Experience – Not Worth 5 StarsI rarely leave negative reviews, but my stay at the Pendry Washington DC was deeply disappointing and far from what you’d expect from a 5-star hotel.-Room service was extremely poor — slow, inattentive, and inconsistent.-Most of the staff lacked professionalism, with the exception of the manager who tried to help and was the only bright spot in our experience.-The breakfast was terrible: minimal variety and poor quality. Definitely not what you’d expect from a hotel in this category.-Most concerning was the financial mismanagement. The hotel charged a significantly higher amount than the actual cost of the stay. Multiple unauthorized transactions were made on my card without explanation.-When I approached the receptionist, she was shockingly rude, speaking to me in a condescending and disrespectful tone. Only after insisting to speak to the manager was I informed that there was a system glitch causing erroneous transactions — a very serious and unacceptable issue for any hotel, let alone a supposed 5-star establishment.This experience left me frustrated and disappointed.

Very good

Very good

Great new hotel, skip the...

Liked: Great location, new facility, overall a very pleasant modern hotel with nice furniture, beautiful views over the river, clean, well cared for, and with friendly people at the front desk and very nice and helpful cleaning staff.
Disliked: The breakfast was a total disaster. Way too small room and tables, very disorganised, it takes way too long to serve you and despite the good intention, total lack of professionalism. We waited very long, food was brought without cutlery and napkin (twice in two days). Very, very disappointing and way below par for a five stars hotel.

Exceptional

Very good

Wonderful

Liked: Fantastic hotel, beautiful views (partial riverview room was more than great).Nice touch to have a welcome drinks eveningConvenient to waterfront station and wharf area. Walking distance to tidal basin

Great stay with a staff...

Liked: Did not do breakfast
Disliked: Would have liked double sinks in the bathroom.