Pendry Newport Beach

Exceptional

Exceptional

Exceptional

I strongly advise all future...

Liked: Location
Disliked: The staff of the front desk , management and financial department:My Experience with the Hotel:Unfortunately, my stay at this hotel was far from comfortable due to a troubling and suspicious experience with the front desk and financial management team.At check-in, one of the staff members took my credit card and placed it under the desk—out of my sight—which immediately struck me as unusual. Later, I began receiving notifications of multiple unauthorized charge attempts from the hotel. It’s worth noting that I had used this card only once to pay for a single service, as I typically use a different card for all other transactions.After those failed attempts, I received an email from the hotel claiming that I had an outstanding balance—something that seemed to me like an attempt to cover up the failed charges. When I asked for an invoice, they sent me a copy of a bill I had already paid, which raised further concerns.What added to my frustration was the persistent, repeated messages that appeared more like pressure tactics than genuine attempts to resolve the issue transparently.Upon reviewing my bank account, I discovered more than six unauthorized charge attempts. Eventually, I received an apology from a staff member named Lauren, but I found it to be insincere and inadequate, especially given that the situation, in my view, amounted to an unethical and unprofessional attempt at fraud.

I strongly ☝️advise guests to...

Liked: Location , cleanliness
Disliked: **My Experience with the Hotel:**Unfortunately, my stay at this hotel was far from comfortable due to a troubling and suspicious experience with the front desk and financial management team.At check-in, one of the staff members took my credit card and placed it under the desk—out of my sight—which immediately struck me as unusual. Later, I began receiving notifications of multiple unauthorized charge attempts from the hotel. It’s worth noting that I had used this card **only once** to pay for a single service, as I typically use a different card for all other transactions.After those failed attempts, I received an email from the hotel claiming that I had an outstanding balance—something that seemed to me like an attempt to cover up the failed charges. When I asked for an invoice, they sent me a copy of a bill I had **already paid**, which raised further concerns.What added to my frustration was the persistent, repeated messages that appeared more like pressure tactics than genuine attempts to resolve the issue transparently.Upon reviewing my bank account, I discovered **more than six unauthorized charge attempts**. Eventually, I received an apology from a staff member named **Lauren**, but I found it to be insincere and inadequate, especially given that the situation, in my view, amounted to **an unethical and unprofessional attempt at fraud**.I strongly advise all future guests to **never let their credit cards out of sight**, to review all financial transactions carefully, and to exercise caution when dealing with the front desk or financial department at this hotel.**In short: the experience was unsettling, the conduct unprofessional, and I’ve completely lost trust in this hotel—despite its good location, I will not be returning.**

Pleasant

Good

Exceptional

Superb