Pendry Chicago

Good

Disliked: Elevators need to be modernized - very slow Room was nice

Disappointed.

Liked: Small rooms. Not worth the money.
Disliked: Staff seemed to be too busy to pay attention.

It was amazing

Liked: I was able to walk around in please
Disliked: We enjoyed everything

For the money we paid,...

Liked: The location was great. We had no issues walking almost everywhere. The building itself is incredibly beautiful with rich history. It was designed to look like a champagne bottle, and the top is even made out of real gold!
Disliked: We feel mislead. This hotel certainly DID NOT feel like a two MICHELIN Key hotel.1) "Included breakfast" is a lie. It's a breakfast "credit" we received of $60. According to my booking reservation, "Breakfast is included in the final price". No - it's not, you only get $60 and must pay beyond that. Our first breakfast (two cappuccinos, croissant egg sandwich, and pancakes) was $63. There goes our "included breakfast", after only one meal!2) The hotel room was subpar for a "two MICHELIN Key" hotel. We originally booked a City King, but were offered a discounted upgrade to a tower suite, which we happily took. The room just had so many little issues. For instance:- The front door would not close by itself, you had to really pull on it. And the bathroom door wouldn't latch at all. You could shut it, but the mechanism wouldn't engage (and you couldn't lock it).- The closet light would intermittently not work, which was annoying because it contained the only full body mirror.- The clothing steamer was on its last legs. There was metal debris within the water reservoir, and the steamer itself sounded like a helicopter when running.- The bathroom light automatically turns off after a bit. So, while taking a shower, all of a sudden the lights turned off!- A few other small things but not enough space here to write about.3) House keeping turned on a 6am alarm TWICE on our alarm clock. We were sleeping and all of a sudden we get jump scared by a loud alarm clock! Easy mistake to happen, because all you have to do is press the button on the top once. After that I checked each night and saw they engaged the alarm once more. Good thing I caught it.4) The elevators were horrendous. It appeared that only 1/3 were working. The lobby would get filled with people waiting up to 5 minutes or more.In short, I don't believe these things are acceptable for a "two MICHELIN Key"...

Should have made a better...

Liked: Only the location
Disliked: We had been there for two nights and we could not sleep at all. The constant noise from the street can be heard as if there were opened windows. Even more their condition itself was so noisy.

Good

Good

Comfortable

Liked: Location and cleanliness
Disliked: -

Exceptional