Peakstones Inn

Location is beautiful, peaceful and...

Liked: Margaret was the loveliest person ever! She went above and beyond for us to which we can’t fault at all, however, there was many things that really need looked at about how the inn is run.There’s no itemised billing system, with people staying there helping Margaret out it all got very confusing, everything was down as miscellaneous which I didn’t like as we had no idea what we were paying for, the evening meal for 4 came to nearly £90 which was 3x 2 courses and 1 main course. I felt that was extremely steep and felt I had been overcharged for something. The packed lunch option was a great touch, however an itemised menu would’ve been better, again so we knew how much we were paying, we stayed here to cut costs going to Alton towers, however we found we actually paid over £200 more than staying onsite. Breakfast isn’t included in your stay which is a real shame, and because of that we feel we over payed for our chalet for what we got. The shower was abysmal with very little water to have a shower. So, really on reflection we paid £270 for a bed for 2 nights as we really couldn’t shower. The location is fantastic, but it could be doing getting cleaned up a bit, the main inn is really lovely with features from 500 years ago. Had a very very ancient feel which we loved, however, again Margaret could really be doing with a hand given her age and health, a cleaner every couple days would work. It’s a shame as the inn could be a really beautiful place with a lot going on. But a large number of really niggly things bothered us whilst staying. It’s a real shame as Margaret has put her heart and soul into it, and you can feel it. But, unfortunately I don’t think it’s enough as there’s more getting missed than not. For a 3* you would still expect menus to be correct and orders to go through, with itemised billing, it wouldn’t hurt if breakfast was included in the cost, all in all would we return?