Very good

Very good

Exceptional

Liked: Staff, room size, location
Disliked: Nothing

Very good

Liked: Location, room, view of the park.
Disliked: Second time staying, room wasn’t ready for 3pm check in on both occasions. The one elevator didn’t work for all 3 days of our stay. Long queues at the elevator.

Good deal

Liked: Good place in a good location. Very pleasant staff.Nespresso in the roomVery clean
Disliked: no fridge, no slippers, no mugs (a tea in a little cup ☹️)…lot of little things to improve

Perfect location, staff very friendly,...

Exceptional stay overall!!

Liked: This hotel was in the perfect location- right in between the Empire State Building, Grand Central Station, and Times Square. We loved the added touches of the complimentary treats, the Nespresso machine, the complimentary wine in the evenings, the free bottles for water near the elevator, and the extra essentials in the bathroom (cotton swabs, cotton balls, shower cap). The hotel is also very close to a subway entrance (behind the NY Public Library). The text messaging system they use is very efficient and they responded right away when I had requests for extra pillows. I am also a light sleeper, so I loved that the rooms are sound-proofed and I never heard any noises coming from any of the other rooms. The staff was top-notch!
Disliked: It was not a problem with the hotel, per se, but there was filming on the street and inside the NY Public library next to the hotel right outside of my room window. It got a little noisy at night due to it being a night shoot.

Excellent location

Liked: Location and room cleanliness
Disliked: Wish we knew the terrace was closed

Lovely staff. Great location. Nice...

Liked: Convenience. Restaurant next door.
Disliked: Lack of a lounge area. Couch in room too low and uncomfortable. Noisy air conditioning.